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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Inclusive culture
Career Development
Professional networking
training programs
Certification opportunities
employee wellness initiatives
Equal opportunity employer
Job Description
Life Time is a premier health and wellness company that focuses on providing comprehensive and personalized services to its members, encapsulating the essence of an active and balanced lifestyle. As a prominent player in the health club and resort industry, Life Time offers a multifaceted approach to wellness, incorporating fitness, spa, nutrition, and recreational amenities into one seamless experience. With an emphasis on fostering community and supporting members’ health goals, Life Time is committed to delivering exceptional service, innovative programming, and unparalleled member engagement. The company prides itself on its inclusive culture, encouraging diversity, equity, and respect throughout its workplace... Show More
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Experience in service recovery
- Strong verbal communication
- Comfortable working in fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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