Member Concierge

Life Time is a leading lifestyle and hospitality company known for its commitment to providing exceptional member experiences through its expansive network of resorts and wellness centers. With a strong focus on health, fitness, and luxury living, Life Time aims to create vibrant communities where members can thrive both physically and socially. As a reputable employer within the hospitality industry, Life Time emphasizes career growth, professional development, and a supportive work environment that encourages employees to excel and build long-lasting relationships with members. The company values diversity, equity, and inclusion, ensuring that every team member is respected and has an equal opportunity to succeed in their role.

The Membership Concierge II position at Life Time is a vital role within the resort’s front-facing team, serving as the first point of contact for members and guests. This role combines account maintenance, exceptional service delivery, and member engagement to foster a welcoming and professional atmosphere. A successful Membership Concierge II demonstrates a hospitality mindset, striving to create extraordinary experiences by building authentic relationships with members and guests. The position supports both inbound and outbound communication, addressing member needs, inquiries, and retention efforts with professionalism and attention to detail.

In this role, you will be instrumental in educating members on club programming, events, pricing, and policies, ensuring they are well-informed and engaged with Life Time’s offerings. Additionally, you will assist with processing member transactions, including program payments and service changes, while acting as a trusted resource in membership sales and retention activities. The Membership Concierge II role also involves problem-solving and service recovery to promptly resolve member concerns and enhance the overall guest experience.

Life Time encourages continuous professional growth by offering a clear path for career advancement through hospitality certification levels and customized succession planning. This position is ideal for individuals passionate about serving others, thriving in a fast-paced environment, and eager to develop their skills within a dynamic hospitality setting. The role offers an hourly wage starting at $17.25, with the potential to earn up to $20.50 based on experience and qualifications. The company also provides comprehensive benefits to support employee well-being and professional success, making this an attractive opportunity for career-oriented candidates seeking to grow within the hospitality industry.