Member Concierge

Hammer & Nails West LA is a distinguished grooming establishment renowned for delivering an exceptional men’s grooming experience unlike any other. Located in one of Los Angeles' most popular neighborhoods, this premier destination is designed exclusively for men who appreciate the art of grooming combined with a relaxing, luxurious atmosphere. This unique concept blends the skilled services of an old school barbershop and nail salon with the ambiance of an upscale lounge. At Hammer & Nails, guests do not just receive grooming services—they experience a haven where they can unwind comfortably in oversized leather chairs, savor a fine aged scotch, and enjoy quality time without feeling rushed. The environment embodies affordable luxury that is approachable, not pretentious, making every visit memorable and highly personalized.

The role of Sales Associate / Member Concierge at Hammer & Nails is vital to maintaining the high standards and unique atmosphere for which the establishment is known. This position is more than just a front desk role; it is a sales-driven opportunity that directly influences guest experience and membership engagement. The ideal candidate will be the primary point of contact for guests, responsible for greeting them warmly and ensuring their experience begins and ends with exceptional care. The Sales Associate is tasked with fostering relationships with clients by educating them on the services and grooming products available, helping to enhance their overall visit.

This sales-oriented role offers a competitive compensation structure that includes both hourly pay and commission based on sales performance, rewarding motivated individuals who bring passion and professionalism. The candidate will work closely with a team of passionate grooming artists and trained marketing professionals to provide streamlined service delivery, ensuring that artists can focus on their craft while sales efforts help grow the client base and membership programs.

In addition to sales, the member concierge manages a variety of operational tasks essential to running a smooth and organized salon environment. Responsibilities include scheduling and confirming appointments, managing inventory, and maintaining a clean, safe workspace. A strong emphasis is placed on attention to detail and the ability to multitask in a fast-paced setting. Candidates with prior experience in salon or gym front desk operations, sales, or membership coordination will find themselves well-prepared for success in this role.

Hammer & Nails prides itself on creating a community atmosphere where clients feel valued and pampered. This position provides an opportunity for growth for those who are passionate about hospitality and sales. With flexible scheduling including evenings and weekends, this job can accommodate diverse lifestyles while fostering professional development. If you are enthusiastic about the art of hospitality and wish to be part of an exceptional team that values quality and customer satisfaction above all, Hammer & Nails West LA welcomes your application.