Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Seabrook Island Club is a prestigious private club located in the beautiful coastal community of Seabrook Island, South Carolina. Renowned for its exquisite amenities and welcoming atmosphere, the club offers members a rich and diverse experience that features recreational activities, dining, and social events, all set against a stunning natural backdrop. The organization prides itself on fostering a supportive, high-energy environment where professionalism and teamwork are held in the highest regard. At Seabrook Island Club, employees are more than just staff; they are integral members of a community that values exceptional service and genuine passion for hospitality. The club is committed to delivering unparalleled member experiences that enhance the quality of life for all who enjoy its offerings. Joining the team means becoming part of an environment where each day is dynamic and impactful, allowing employees to contribute meaningfully to the club's mission and grow both personally and professionally.
The role of Member Concierge at Seabrook Island Club is an exciting opportunity for individuals who thrive in service-oriented environments and enjoy interacting with members and guests. As a Member Concierge, you will be the first point of contact for members, playing a crucial role in answering, servicing, and routing phone calls to ensure seamless communication within the club. This role goes beyond traditional concierge responsibilities by involving assistance with dining reservations, providing guidance on club amenities, and offering administrative support as needed. A Member Concierge also supports Amenity Agents by helping with amenity cards and covering the Amenity Office during busy periods or staff absences. Critical to this role is the ability to uphold and promote the core values, characteristics, and standards that make Seabrook Island Club a distinguished establishment. In addition, this position requires a strong commitment to customer service, effective communication skills, and the capacity to manage multiple tasks with professionalism and accuracy. It is a position that offers the chance to engage with members on a personal level, assist in enhancing their club experience, and contribute to a team-oriented culture. If you are dependable, people-focused, and eager to be part of a unique and rewarding workplace, the Member Concierge role at Seabrook Island Club provides a career path filled with meaningful work and opportunities for growth in a prestigious club setting.
The role of Member Concierge at Seabrook Island Club is an exciting opportunity for individuals who thrive in service-oriented environments and enjoy interacting with members and guests. As a Member Concierge, you will be the first point of contact for members, playing a crucial role in answering, servicing, and routing phone calls to ensure seamless communication within the club. This role goes beyond traditional concierge responsibilities by involving assistance with dining reservations, providing guidance on club amenities, and offering administrative support as needed. A Member Concierge also supports Amenity Agents by helping with amenity cards and covering the Amenity Office during busy periods or staff absences. Critical to this role is the ability to uphold and promote the core values, characteristics, and standards that make Seabrook Island Club a distinguished establishment. In addition, this position requires a strong commitment to customer service, effective communication skills, and the capacity to manage multiple tasks with professionalism and accuracy. It is a position that offers the chance to engage with members on a personal level, assist in enhancing their club experience, and contribute to a team-oriented culture. If you are dependable, people-focused, and eager to be part of a unique and rewarding workplace, the Member Concierge role at Seabrook Island Club provides a career path filled with meaningful work and opportunities for growth in a prestigious club setting.
Job Requirements
- High school diploma or GED equivalent required
- One year office or administrative service experience or customer service experience preferred
- Strong organizational communication interpersonal customer service and computer skills required
Job Qualifications
- High school diploma or GED equivalent required
- Bachelors or associates degree preferred
- One year office or administrative service experience or customer service experience preferred
- Strong organizational communication interpersonal customer service and computer skills required
Job Duties
- Lead by example and promote the Seabrook Island Club core values characteristics employee constitution and decision making
- Answer all phone calls and transfer appropriately assisting callers as needed
- Assist members with reservations and questions
- Assist the Amenity Agents with making issuing and recording amenity cards when necessary
- Greet all members and guests with amenity and club information as needed
- Maintain current amenity information and have up to date knowledge of the Club its amenities and Seabrook Island Real Estate
- Check website regularly for accuracy and alert the appropriate department that changes are necessary
- Assist members navigating the website or logging in to their accounts
- Give tours of the island for potential or new members
- Assist Membership Office by preparing packets for potential and new members and preparing new member gifts
- Provide printing scanning and faxing services to members and guests
- Ensure all information is stocked and up to date in the Amenity Office
- Attend Membership Committee Meetings and record minutes
- Assist Amenity Agents in day to day activities as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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