MEMBER CONCIERGE

Warrenville, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.25 - $20.50

Benefits

a fully subsidized membership

discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

training and professional development

paid sick leave where required by law

Medical, dental, vision, and prescription drug coverage for full-time employees

Short term and long term disability insurance for full-time employees

Life insurance for full-time employees

Pre-tax flexible spending and dependent care plans for full-time employees

Parental leave and adoption assistance for full-time employees

Deferred compensation plan for eligible employees

Complimentary Signature Membership

Discounts on services, products and LifeCafe items

Career development, education and mentorship

Flexible hours, scheduling and weekly pay

Job Description

Life Time Athletic Resorts is a premier chain of health and wellness resorts dedicated to delivering an exceptional lifestyle experience that promotes healthy living. Known for their expansive facilities that combine state-of-the-art fitness centers, wellness programs, and recreational amenities, Life Time has become a leading destination for those seeking a holistic approach to health, fitness, and relaxation. Situated in Warrenville, Illinois, the resort integrates luxury and convenience, creating a welcoming environment that supports not only physical fitness but also social connections and personal growth.

Life Time is committed to providing an inclusive, diverse, and equitable workplace where employees are value... Show More

Job Requirements

High school graduate or equivalent
minimum of 1 year of customer service experience
passion to serve others
effective communication skills

Job Qualifications

High school graduate or equivalent
minimum of 1 year of customer service experience
passion to serve others
effective communication skills
bachelor’s degree in hospitality preferred

Job Duties

Operate as the first point of contact for members and guests entering the resort
exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receive and facilitate incoming phone calls from members and guests
maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serve as point of contact for new member acquisition and member retention interactions
engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Location

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