Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $20.50
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage for full-time employees
Short term and long term disability insurance for full-time employees
Life insurance for full-time employees
Pre-tax flexible spending and dependent care plans for full-time employees
Parental leave and adoption assistance for full-time employees
Deferred compensation plan for eligible employees
Complimentary Signature Membership
Discounts on services, products and LifeCafe items
Career development, education and mentorship
Flexible hours, scheduling and weekly pay
Job Description
Life Time Athletic Resorts is a premier chain of health and wellness resorts dedicated to delivering an exceptional lifestyle experience that promotes healthy living. Known for their expansive facilities that combine state-of-the-art fitness centers, wellness programs, and recreational amenities, Life Time has become a leading destination for those seeking a holistic approach to health, fitness, and relaxation. Situated in Warrenville, Illinois, the resort integrates luxury and convenience, creating a welcoming environment that supports not only physical fitness but also social connections and personal growth.Show More
Life Time is committed to providing an inclusive, diverse, and equitable workplace where employees are valued, supported, and given opportunities to grow professionally and personally. The company’s culture emphasizes community engagement and the pursuit of healthier, happier lives through comprehensive wellness programs and exceptional member service.
The Membership Concierge role at Life Time Warrenville is a pivotal position designed to enhance the member experience by serving as the frontline ambassador of the brand. This part-time role requires a hospitality mindset, prioritizing the connection with each club member to make them feel welcomed, valued, and supported throughout their journey. As a Membership Concierge, you will be more than a point of contact; you will be a trusted friend helping members discover various club services such as fitness classes, personalized training options, and dining experiences at the LifeCafe.
The position offers a unique opportunity to develop your professional skills within a vibrant, growth-oriented community. Employees are encouraged to participate in continuous learning and development through the company’s hospitality certification levels. A customized succession plan supports individual career objectives, allowing you to grow within the organization and advance your hospitality career. The role also involves account maintenance, program insight, and engagement with new and existing members to foster lasting relationships that inspire ongoing commitment to a healthy lifestyle.
Wages for this part-time position start at $17.25 per hour and can increase up to $20.50 per hour based on experience and qualifications. The role includes handling phone inquiries, managing member accounts, assisting with transactions, and supporting new member acquisition and retention efforts. Effective communication and a passion for service are essential to thriving in this dynamic environment.
Life Time prioritizes not only member satisfaction but also employee well-being by offering comprehensive benefits and a positive workplace culture. Team members receive a fully subsidized membership, discounts on products and services, 401(k) retirement savings plans with discretionary matching for those aged 21 and over, ongoing training and professional development opportunities, and paid sick leave where legally required. These benefits reflect Life Time's commitment to nurturing both its members and its team by supporting health, work-life balance, and career growth.Show Less
The Membership Concierge role at Life Time Warrenville is a pivotal position designed to enhance the member experience by serving as the frontline ambassador of the brand. This part-time role requires a hospitality mindset, prioritizing the connection with each club member to make them feel welcomed, valued, and supported throughout their journey. As a Membership Concierge, you will be more than a point of contact; you will be a trusted friend helping members discover various club services such as fitness classes, personalized training options, and dining experiences at the LifeCafe.
The position offers a unique opportunity to develop your professional skills within a vibrant, growth-oriented community. Employees are encouraged to participate in continuous learning and development through the company’s hospitality certification levels. A customized succession plan supports individual career objectives, allowing you to grow within the organization and advance your hospitality career. The role also involves account maintenance, program insight, and engagement with new and existing members to foster lasting relationships that inspire ongoing commitment to a healthy lifestyle.
Wages for this part-time position start at $17.25 per hour and can increase up to $20.50 per hour based on experience and qualifications. The role includes handling phone inquiries, managing member accounts, assisting with transactions, and supporting new member acquisition and retention efforts. Effective communication and a passion for service are essential to thriving in this dynamic environment.
Life Time prioritizes not only member satisfaction but also employee well-being by offering comprehensive benefits and a positive workplace culture. Team members receive a fully subsidized membership, discounts on products and services, 401(k) retirement savings plans with discretionary matching for those aged 21 and over, ongoing training and professional development opportunities, and paid sick leave where legally required. These benefits reflect Life Time's commitment to nurturing both its members and its team by supporting health, work-life balance, and career growth.Show Less
Job Requirements
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- passion to serve others
- effective communication skills
Job Qualifications
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operate as the first point of contact for members and guests entering the resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive and facilitate incoming phone calls from members and guests
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as point of contact for new member acquisition and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Location
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