Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Diversity and inclusion initiatives
Job Description
Marriott International Inc. is recognized as the largest global hospitality company with a diverse portfolio of 30 distinguished hotel brands operating across more than 6,000 properties in 122 countries worldwide. Established in 1927, Marriott has built a legacy of excellence and innovation in the hotels and lodging industry, making it a preeminent name in global hospitality. With a workforce ranging from 100 to 499 employees, Marriott is dedicated to fostering an inclusive culture that embraces diversity and values the unique backgrounds, talents, and experiences of all its associates. The company is committed to equal employment opportunities without discrimination on the basis of disability, veteran status, or any other protected category under applicable laws. Marriott continuously offers abundant career development opportunities for both seasoned hospitality professionals and individuals embarking on their careers. More about Marriott's rich heritage and career options can be explored at www.marriott.com.
The Event Management Assistant role at Marriott International is an integral position that supports the successful planning and execution of meetings and special events. Primarily focused on ensuring a smooth transition between sales and operations, this role assists in the implementation of departmental strategies tailored to optimize event management processes. This position plays a critical role in overseeing property event execution, guaranteeing a seamless turnover and exceptional service delivery that meets Marriott's high standards of customer satisfaction. The assistant helps research and analyze competitive products, pricing, and services to enhance Marriott's event offerings. Responsibilities also encompass conducting daily banquet floor walk-throughs to maintain quality standards and client satisfaction.
In addition, the role involves managing profitability by developing productive relationships with external vendors, negotiating prices and service agreements that enhance the event experience while generating additional revenue opportunities for the property. Opportunities for upselling during event planning are identified and pursued to contribute to revenue growth. Another key focus is on managing department controllable expenses to ensure budget goals are met or exceeded. Customer service excellence is paramount; the Event Management Assistant fosters an atmosphere that exceeds guest expectations and serves as a role model for guest relations. Interaction with guests to obtain feedback, resolving complaints, and empowering employees to provide outstanding service are core functions of this role. It also emphasizes continuous improvement through service performance monitoring and encouraging a team-oriented approach during departmental meetings. Marriott International's dedication to inclusive excellence is reflected in the responsibilities and expectations for this role, creating a dynamic, rewarding career opportunity in a globally respected hospitality company.
The Event Management Assistant role at Marriott International is an integral position that supports the successful planning and execution of meetings and special events. Primarily focused on ensuring a smooth transition between sales and operations, this role assists in the implementation of departmental strategies tailored to optimize event management processes. This position plays a critical role in overseeing property event execution, guaranteeing a seamless turnover and exceptional service delivery that meets Marriott's high standards of customer satisfaction. The assistant helps research and analyze competitive products, pricing, and services to enhance Marriott's event offerings. Responsibilities also encompass conducting daily banquet floor walk-throughs to maintain quality standards and client satisfaction.
In addition, the role involves managing profitability by developing productive relationships with external vendors, negotiating prices and service agreements that enhance the event experience while generating additional revenue opportunities for the property. Opportunities for upselling during event planning are identified and pursued to contribute to revenue growth. Another key focus is on managing department controllable expenses to ensure budget goals are met or exceeded. Customer service excellence is paramount; the Event Management Assistant fosters an atmosphere that exceeds guest expectations and serves as a role model for guest relations. Interaction with guests to obtain feedback, resolving complaints, and empowering employees to provide outstanding service are core functions of this role. It also emphasizes continuous improvement through service performance monitoring and encouraging a team-oriented approach during departmental meetings. Marriott International's dedication to inclusive excellence is reflected in the responsibilities and expectations for this role, creating a dynamic, rewarding career opportunity in a globally respected hospitality company.
Job Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to conduct daily banquet floor walk-throughs
- Strong communication skills
- Knowledge of budgeting and expense management
- Ability to manage vendor relations
Job Qualifications
- High school diploma or GED or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- 1-2 years experience in event management, food and beverage, sales, marketing, or related professional area
- Strong customer service and communication skills
- Ability to conduct market research and analyze pricing
- Proficient in budget and expense management
- Experience with vendor and supplier relations
- Ability to lead and empower teams for excellent service delivery
Job Duties
- Assist in planning and execution of meetings and special events
- Assist in implementing departmental strategies
- Ensure seamless turnover from sales to operations and back to sales
- Research and analyze competitive products, pricing, and services
- Conduct daily banquet floor walk-throughs to ensure client satisfaction and quality standards
- Develop relationships with outside vendors and establish service agreements
- Assist in managing controllable expenses to achieve budget goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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