Meetings and Special Events Manager

Marriott International is a global leader in luxury hospitality, renowned for its commitment to excellence, innovation, and exceptional guest experiences. With over 100 award-winning properties worldwide, Marriott International champions a diverse and inclusive work environment where all associates are valued and empowered to contribute their unique talents and perspectives. At the heart of Marriott's portfolio is The Ritz-Carlton, a brand synonymous with rare and special luxury service that consistently sets industry standards. Marriott's dedication to creating lifelong memories for its guests establishes it as a premier employer in the hospitality sector. This role is based in Arlington, Virginia, within The Ritz-Carlton property, which exemplifies luxury, attention to detail, and superior service.

The Event Management role at The Ritz-Carlton is a full-time management position with a competitive annual salary range of $62,000 to $79,000 and eligibility for bonuses. The position is pivotal in planning and executing meetings and special events, ensuring a seamless transition from sales to operations, and back to sales when appropriate. This role supports the implementation of departmental strategies and directly contributes to achieving business objectives. The candidate will be involved in researching competitive products and services, assisting in managing event operations and budgets, and ensuring events align with both client expectations and company standards.

This role demands a hands-on approach, including conducting daily walk-throughs of banquet floors to monitor client satisfaction and uphold quality standards. The Event Management professional will foster strong relationships with external vendors, negotiate prices and service agreements, and explore opportunities to upsell, which enhances the event experience and drives additional revenue streams for the property. Maintaining profitability through careful management of controllable expenses is also a key responsibility.

Exceptional customer service is at the forefront of this role. The candidate will cultivate an environment that consistently exceeds guest expectations and models positive guest relations. Responsiveness to guest feedback, problem-solving, empowering staff to deliver outstanding service, and instilling a culture of continuous improvement are crucial to success. Emphasis on guest satisfaction during departmental meetings ensures that service performance is regularly evaluated and enhanced.

Joining The Ritz-Carlton means committing to the Gold Standards – a set of core values including the Employee Promise, Credo, and Service Values – that form the foundation for delivering gracious, thoughtful service every day. This culture has established The Ritz-Carlton as a global leader in luxury hospitality, offering employees the opportunity to be proud of their work and their contributions within a collaborative and supportive team environment. Marriott International is an equal opportunity employer dedicated to non-discrimination and fostering a workplace where diversity is celebrated.