Meetings and Special Events Manager

The Ritz-Carlton, a globally acclaimed luxury hospitality brand under Marriott International, is renowned for its commitment to excellence in guest service and memorable experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton employs a diverse and talented team known as Ladies and Gentlemen who are dedicated to crafting rare and special luxury experiences. This esteemed brand prides itself on its Gold Standards—principles that include the Employee Promise, Credo, and Service Values—which guide every member of the team to consistently deliver gracious, thoughtful, and exceptional service. The culture at The Ritz-Carlton fosters creativity, compassion, and empowerment, making it a workplace where associates can develop personally and professionally while contributing to the brand's global reputation for luxury and care.

This position focuses on assisting in the planning and execution of meetings and special events at The Ritz-Carlton. The role is instrumental in the smooth transition between sales and operations, ensuring seamless event execution aligned with departmental strategies and business goals. The candidate will play a key role in managing event operations, budgets, and profitability by researching competitive products and pricing, maintaining client satisfaction through daily event floor walkthroughs, and establishing strong vendor relationships to enhance event experiences. Additionally, the role involves creating upselling opportunities, controlling department expenses, and maintaining high standards of customer service. The position requires active engagement with guests to garner feedback, resolve complaints, empower team members, and drive continuous service improvements.

This role not only demands operational excellence but also a commitment to embodying The Ritz-Carlton's culture and Gold Standards. Successful candidates will contribute to upholding the brand’s reputation by ensuring that every event and guest interaction reflects the highest standards of luxury hospitality. The position offers a unique opportunity to work within a supportive, inclusive environment that celebrates diverse backgrounds and experiences, ensuring equal opportunity for all associates. By joining The Ritz-Carlton and Marriott International family, employees benefit from being part of a global hospitality leader that values growth, innovation, and exceptional service delivery. This role is ideal for professionals passionate about event management, hospitality, and guest service, who aspire to excel in a world-class luxury hotel setting.