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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
performance bonuses
Job Description
The Ritz-Carlton, a globally acclaimed luxury hospitality brand under Marriott International, is renowned for its commitment to excellence in guest service and memorable experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton employs a diverse and talented team known as Ladies and Gentlemen who are dedicated to crafting rare and special luxury experiences. This esteemed brand prides itself on its Gold Standards—principles that include the Employee Promise, Credo, and Service Values—which guide every member of the team to consistently deliver gracious, thoughtful, and exceptional service. The culture at The Ritz-Carlton fosters creativity, compassion, and empowerment, making it a workplace where... Show More
Job Requirements
- high school diploma or GED
- two years experience in event management, food and beverage, sales, marketing, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in event management, food and beverage, sales, marketing, or related professional area
Job Qualifications
- high school diploma or GED
- two years experience in event management, food and beverage, sales, marketing, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in event management, food and beverage, sales, marketing, or related professional area
Job Duties
- assist in planning and executing meetings and special events
- support implementation of departmental strategies
- ensure seamless turnover from sales to operations and back
- research and analyze competitor products, pricing, and services
- assist in executing event management strategies aligned with business goals
- conduct daily banquet floor walkthroughs to ensure client satisfaction and quality standards
- develop relationships with outside vendors and establish service agreements
- create upselling opportunities during event planning
- manage controllable department expenses to meet budget goals
- create an atmosphere that meets or exceeds guest expectations
- set positive examples for guest relations
- interact with guests to obtain feedback on product quality and service
- respond to and handle guest complaints effectively
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- focus on continuous improvement in service performance
- emphasize guest satisfaction in all departmental meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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