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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Ritz-Carlton, part of Marriott International, is a globally recognized leader in luxury hospitality. With more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that guests carry these memories long after their stay. The brand is synonymous with rare and special luxury service, setting high standards for care, comfort, and guest satisfaction. Emphasizing creativity, thoughtfulness, and compassion, The Ritz-Carlton attracts top hospitality professionals committed to delivering excellence every day. As part of Marriott International, The Ritz-Carlton offers a supportive work environment where diversity is celebrated and inclusivity is practiced, making it a proud employer... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management food and beverage sales and marketing or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major
- 1 year experience in event management food and beverage sales and marketing or related area
- ability to conduct daily event floor walk-throughs
- strong communication and interpersonal skills
- ability to manage budgets and expenses
- ability to interact with guests and handle feedback and complaints
- willingness to support team and uphold company Gold Standards
Job Qualifications
- High school diploma or GED with 2 years experience in event management food and beverage sales and marketing or related area
- OR 2-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major with 1 year experience in event management food and beverage sales and marketing or related area
- strong interpersonal and communication skills
- ability to work collaboratively in a team environment
- proficiency in event management software preferred
- customer service orientation with problem-solving skills
- ability to manage multiple tasks efficiently
- attention to detail and organizational skills
Job Duties
- Researches and analyzes new products pricing and services of competition
- assists in apprising property of all groups that will impact property operations
- assists in execution of event management strategy aligned with company business strategy
- conducts daily walk-through of banquet floor to ensure client satisfaction and quality standards
- assists in developing relationships with outside vendors and establishing prices and service agreements
- creates opportunities to upsell during event planning
- assists in managing department controllable expenses to meet or exceed budget goals
- creates atmosphere meeting or exceeding guest expectations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance and emphasizes guest satisfaction during departmental meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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