Marriott International, Inc logo

Meetings and Special Events Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $61,000.00 - $79,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligibility
Career development opportunities

Job Description

The Ritz-Carlton Denver is a distinguished luxury hotel located at 1881 Curtis Street in the heart of Denver, Colorado. Part of the globally acclaimed Ritz-Carlton brand under Marriott International, this property is renowned for its commitment to delivering exceptional guest experiences. It stands as a premier destination for travelers and event attendees seeking unparalleled service, exquisite amenities, and a memorable stay. The Ritz-Carlton Denver combines sophisticated elegance with innovative event spaces, making it an ideal venue for hosting meetings, weddings, corporate events, and special celebrations. The hotel prides itself on upholding the Gold Standards — a foundation that guides every aspect of the guest experience and employee conduct. With a welcoming environment that values culture, talent, and diversity, the establishment fosters an atmosphere where associates are empowered to excel and grow.

The role of Event Management professional at The Ritz-Carlton Denver offers a full-time management position focused on assisting in the planning and execution of meetings and special events. The annual pay range is between $61,000 and $79,000, with eligibility for bonuses, highlighting the value placed on performance and dedication. This position carries the important responsibility of ensuring a smooth transition from the sales team to operations and back again, thereby maintaining seamless service delivery. The event management professional will contribute to the implementation of departmental strategies, ensuring events align with both client expectations and the company’s broader business goals. Daily tasks include conducting walk-throughs on the banquet floor to uphold high standards of client satisfaction and product quality. The role requires collaboration with multiple teams and vendors to establish service agreements, manage expenses, and discover upselling opportunities to enhance event experiences and increase revenue. Customer service excellence is at the core of this position, as the Event Manager must foster an environment that consistently meets or exceeds guest expectations through empowering and guiding employees. They are also responsible for handling guest feedback and complaints, setting positive examples in guest relations, and striving for continuous improvement in service performance through regular departmental meetings focused on guest satisfaction. The role is integral in maintaining the Ritz-Carlton’s reputation as a leader in luxury hospitality, ensuring that every event executed at the property reflects the brand’s commitment to quality, creativity, and thoughtful service. Joining The Ritz-Carlton Denver means becoming part of a global team dedicated to career empowerment and personal growth within one of the most respected luxury hotel brands worldwide.

Job Requirements

  • High school diploma or GED
  • 2 years experience in event management, food and beverage, sales and marketing, or related field
  • or 2-year degree from accredited university in hospitality-related field
  • 1 year experience in event management or related area
  • ability to conduct daily operational walk-throughs
  • skills in managing budgets and expenses
  • strong interpersonal and communication skills
  • customer service orientation
  • ability to work full time
  • management level capability
  • eligibility to work in the United States

Job Qualifications

  • High school diploma or GED with 2 years experience in event management, food and beverage, sales and marketing, or related area
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related area
  • knowledge of event management strategies
  • strong customer service skills
  • ability to work collaboratively with teams and vendors
  • excellent communication and organizational skills
  • leadership capabilities
  • problem-solving skills

Job Duties

  • Assists in planning and execution of meetings and special events
  • assists in implementation of departmental strategies
  • oversees seamless turnover from sales to operations and vice versa
  • researches and analyzes new products, pricing, and competitor services
  • conducts daily banquet floor walk-throughs
  • builds and maintains vendor relationships
  • creates opportunities to upsell during event planning
  • manages department controllable expenses
  • fosters an atmosphere that exceeds guest expectations
  • responds to and handles guest problems and complaints
  • empowers employees to deliver excellent customer service
  • sets expectations and parameters for staff
  • focuses on continuous service improvement
  • emphasizes guest satisfaction during meetings

Job Criteria

Experience

Mid Level (3-7 years)


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