Meetings and Special Events Manager

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

inclusive work environment

Job Description

Marriott International is a leading global hospitality company renowned for its commitment to quality service, innovation, and exceptional guest experiences. With a robust portfolio of properties worldwide, Marriott is dedicated to delivering outstanding meeting and event services that align with the highest standards in the industry. The company’s diverse culture and inclusive work environment foster growth and creativity among its associates, making it a preferred employer in the hospitality sector.

This position is focused on supporting the planning and execution of meetings and special events within the property. The role plays a critical part in bridging the gap between sales and operations teams to ensure a seamless turnover of events and the successful delivery of services. The ideal candidate will assist in implementing departmental strategies that drive business goals, enhance guest satisfaction, and contribute to the overall profitability of the property. It involves managing various operational aspects such as budget monitoring, vendor relations, upselling opportunities, and quality assurance during events. The position requires active engagement in daily banquet operations, including walkthroughs to maintain service standards and guest satisfaction.

Employing a proactive approach, this role supports the development of strong relationships with external partners and internal stakeholders to maximize revenue opportunities and improve event outcomes. By facilitating effective communication and coordination among different departments, the candidate ensures that every event exceeds the expectations of guests and clients. Emphasizing exceptional customer service, the role demands problem-solving skills, the ability to respond promptly to guest feedback and complaints, and fostering a team environment that empowers employees to deliver excellence.

Marriott International upholds a policy of equal employment opportunity, embracing diversity and inclusion in its workforce. The company actively encourages applications from individuals of all backgrounds, including those with disabilities, veterans, and other protected groups. This role offers an excellent opportunity for professionals with a background in event management, hospitality, sales, or food and beverage sectors to contribute to a world-class company and grow within the dynamic hospitality industry.

Job Requirements

High school diploma or GED
2 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
At least 1 year experience in event management, food and beverage, sales and marketing, or related professional area
Ability to assist in planning and executing meetings and special events
Strong communication and interpersonal skills
Ability to conduct daily walkthroughs and ensure client satisfaction
Capability to assist in managing budgets and expenses
Proficiency in developing vendor relationships
Commitment to exceptional customer service and problem resolution
Capability to empower and guide employees
Focus on continuous improvement and guest satisfaction

Job Qualifications

High school diploma or GED
2 years experience in the event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
1 year experience in the event management, food and beverage, sales and marketing, or related professional area

Job Duties

Assisting in managing meetings and special events operations and budgets
Researching and analyzing new products, pricing and services of competition
Assisting in apprising property of all groups that will impact property operations
Assisting in execution of event management strategy that is aligned with the company’s business strategy and leads its execution
Conducting daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Assisting in developing working relationships with outside vendors and establishing prices and service agreements
Creating opportunities to upsell during event planning
Assisting in managing department controllable expenses to achieve or exceed budgeted goals
Creating an atmosphere in all event management operations areas that meets or exceeds guest expectations
Setting a positive example for guest relations
Interacting with guests to obtain feedback on product quality and service levels
Responding to and handling guest problems and complaints
Empowering employees to provide excellent customer service
Ensuring employees understand expectations and parameters
Striving to improve service performance
Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement