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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development support
Paid holidays
Job Description
Balboa Bay Resort, nestled in the picturesque Newport Beach, California, is a luxurious waterfront haven celebrated for its exceptional service and captivating ambiance. This distinguished resort combines stunning views of the harbor with elegant accommodations, fine dining, and first-class amenities, making it a preferred destination for leisure travelers, business professionals, and event planners seeking an extraordinary setting. With a rich history and a solid reputation for excellence, Balboa Bay Resort offers a serene yet sophisticated environment, blending classic Southern California charm with modern luxury. The resort prides itself on creating unforgettable experiences for every guest who walks through its doors.Show More
Job Requirements
- Must have one to two years of administrative experience
- Previous catering or sales coordinator experience preferred
- Strong customer service orientation
- Excellent communication skills
- Ability to work independently and with a team
- Highly organized and creative
- Ability to multi-task and work under pressure
- Proficiency in English
- Advanced computer skills with Word, Excel, and Outlook
- Experience with Opera, Delphi FDC, ProposalPath and Cvent preferred
Job Qualifications
- One to two years of administrative experience
- Previous catering or sales coordinator experience in hospitality preferred
- Strong customer service skills with a courteous, warm, and professional demeanor
- Excellent communication skills and ability to interact effectively with employees, guests, and vendors
- Proven ability to work independently as well as part of a team
- Well organized, outgoing, team-oriented, and creative
- Ability to handle pressure, multi-task, and follow-up efficiently
- Ability to read, write, and understand English
- Advanced computer skills including Word, Excel, and Outlook
- Experience with Opera, Delphi FDC, ProposalPath and Cvent preferred
Job Duties
- Leverage strong sales skills to provide substantial customer value and expertly manage events
- Distinguish Balboa Bay Resort from competitors by crafting clear and compelling value propositions for customers and the organizations they represent
- Actively collaborate with Group and Catering Sales, Visit Newport Beach, and Intermediaries to nurture existing customer relationships and secure new business opportunities
- Develop, implement, and communicate a strategic business plan on a monthly, quarterly, and annual basis tailored to the designated market
- Maintain a current and active pipeline of potential business opportunities aligned with short-term and long-term objectives
- Serve as the hotel’s representative in all sales interactions including business proposals and contract execution
- Identify potential customers and tailor proposals to gain new and existing clients
- Conduct thorough research and generate fresh leads using database research and proactive sales efforts
- Negotiate contracts ensuring alignment with hotel financial objectives and positive customer relationships
- Oversee seamless event execution by preparing detailed event documentation and coordinating with Resort departments and clients
- Innovate client event solutions from concept to realization, staying current with event management trends
- Identify opportunities for cross-selling and upselling to enhance guest experience and revenue
- Manage expenses within client budget, ensure timely receipt of deposits, and maintain accurate final billing
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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