Meetings and Events Manager - BBR

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development support

Paid holidays

Job Description

Balboa Bay Resort, nestled in the picturesque Newport Beach, California, is a luxurious waterfront haven celebrated for its exceptional service and captivating ambiance. This distinguished resort combines stunning views of the harbor with elegant accommodations, fine dining, and first-class amenities, making it a preferred destination for leisure travelers, business professionals, and event planners seeking an extraordinary setting. With a rich history and a solid reputation for excellence, Balboa Bay Resort offers a serene yet sophisticated environment, blending classic Southern California charm with modern luxury. The resort prides itself on creating unforgettable experiences for every guest who walks through its doors.

Within this prestigious setting, the Meetings and Events Manager plays a vital role as a key member of the vibrant catering team. This position is tailored for professionals with a diverse skill set and sharp business acumen, eager to contribute to the creation of memorable events from inception through flawless execution. The Meetings and Events Manager thrives in the dynamic, fast-paced environment of the hotel’s sales office, where every day presents new opportunities to engage with clients and coordinate seamless events.

The role demands expertise in sales, highly effective communication capabilities, and strong networking skills to excel. Candidates are expected to understand and anticipate customer needs, negotiate and secure new revenue opportunities, and maintain excellent relationships with both clients and internal departments. This position involves crafting compelling value propositions that distinguish Balboa Bay Resort from its competitors and actively collaborating with groups, catering sales teams, and local organizations to nurture existing relationships and foster new business growth.

Beyond sales, the Meetings and Events Manager oversees the entire lifecycle of events, ensuring details are meticulously managed and all phases, from pre-event planning to post-event follow-up, run smoothly. The ability to innovate and adapt to evolving event trends while maintaining budgetary controls is essential. Additionally, this manager identifies opportunities to upsell premium services and enhance the overall guest experience, contributing directly to the resort's revenue and reputation for excellence.

This role offers an outstanding career opportunity in the hospitality industry, especially for those passionate about orchestrating exceptional events in a luxury resort setting. Balboa Bay Resort provides a stimulating and supportive work environment where individuals can grow professionally while making a tangible impact on guest satisfaction and the resort’s success. If you possess a combination of administrative experience, sales acumen, and a customer-centric mindset, this position invites you to join an energetic team dedicated to delivering extraordinary hospitality experiences.

Job Requirements

Must have one to two years of administrative experience
Previous catering or sales coordinator experience preferred
Strong customer service orientation
Excellent communication skills
Ability to work independently and with a team
Highly organized and creative
Ability to multi-task and work under pressure
Proficiency in English
Advanced computer skills with Word, Excel, and Outlook
Experience with Opera, Delphi FDC, ProposalPath and Cvent preferred

Job Qualifications

One to two years of administrative experience
Previous catering or sales coordinator experience in hospitality preferred
Strong customer service skills with a courteous, warm, and professional demeanor
Excellent communication skills and ability to interact effectively with employees, guests, and vendors
Proven ability to work independently as well as part of a team
Well organized, outgoing, team-oriented, and creative
Ability to handle pressure, multi-task, and follow-up efficiently
Ability to read, write, and understand English
Advanced computer skills including Word, Excel, and Outlook
Experience with Opera, Delphi FDC, ProposalPath and Cvent preferred

Job Duties

Leverage strong sales skills to provide substantial customer value and expertly manage events
Distinguish Balboa Bay Resort from competitors by crafting clear and compelling value propositions for customers and the organizations they represent
Actively collaborate with Group and Catering Sales, Visit Newport Beach, and Intermediaries to nurture existing customer relationships and secure new business opportunities
Develop, implement, and communicate a strategic business plan on a monthly, quarterly, and annual basis tailored to the designated market
Maintain a current and active pipeline of potential business opportunities aligned with short-term and long-term objectives
Serve as the hotel’s representative in all sales interactions including business proposals and contract execution
Identify potential customers and tailor proposals to gain new and existing clients
Conduct thorough research and generate fresh leads using database research and proactive sales efforts
Negotiate contracts ensuring alignment with hotel financial objectives and positive customer relationships
Oversee seamless event execution by preparing detailed event documentation and coordinating with Resort departments and clients
Innovate client event solutions from concept to realization, staying current with event management trends
Identify opportunities for cross-selling and upselling to enhance guest experience and revenue
Manage expenses within client budget, ensure timely receipt of deposits, and maintain accurate final billing