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Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Baird Tower, located in Milwaukee, WI, is known for its commitment to excellence and delivering exceptional services to its clients. Serving as a cornerstone of our Corporate Resource Groups, the organization offers a dynamic and supportive environment that empowers employees to thrive and contribute to the company’s success. Baird Tower’s 29th Floor is a hub of activity where strategic meetings and events are held, aimed at fostering strong business relationships and creating memorable client experiences. The company takes pride in maintaining high standards across all its functions, ranging from hospitality and event planning to audiovisual coordination and operational logistics. Our... Show More
Job Requirements
- Bachelor’s degree preferred
- 3+ years’ experience in hospitality or meeting/event planner role
- strong expertise in hospitality services, event logistics, food & beverage catering and audio-visual coordination
- excellent organizational, communication and interpersonal skills
- ability to work independently, manage multiple priorities and maintain composure during peak workloads
Job Qualifications
- Bachelor’s degree preferred
- 3+ years’ experience in hospitality or meeting/event planner role
- strong expertise in hospitality services, event logistics, food & beverage catering and audio-visual coordination
- excellent organizational, communication and interpersonal skills
- ability to work independently, manage multiple priorities and maintain composure during peak workloads
- knowledge of local hospitality market, vendors and services preferred
- familiarity with industry software and scheduling platforms such as Reserve preferred
- maintains professional appearance and dress
- ability to work evenings or variable shifts and remain on feet for extended periods
- ability to lift up to 50 pounds
- willingness to travel regionally, travel less than 15% of the time
Job Duties
- Act as a trusted consultant for clients, helping clarify objectives, shape meeting design and recommend formats, space configurations and service approaches that best support the business goals
- Independently manage meetings and events from conception through completion, exercising judgement to make real-time decisions and resolve issues with minimal oversight
- Build long-term client relationships by understanding business needs and identifying opportunities for elevated experience and repeat engagement
- Communicate event changes to the onsite operational team and clients in a timely manner
- Use online catering systems to arrange food and beverage, ensuring the operational team is equipped for successful execution
- Lead and facilitate weekly and monthly cross-functional planning meetings with Hospitality, AV, Facilities, and other operational partners to ensure seamless event delivery
- Meet with clients to understand their needs and objectives for both recurring and individual events
- Provide a thorough understanding of all offerings
- Evaluate event objectives and recommend enhancements, new service offerings, menu concepts or presentation formats to continuously improve the client experience
- Partner with associates hosting a VIP, client or prospect meetings to craft a five-star, white-glove hospitality experience aligned to Baird’s standards
- Be a highly visible presence during meetings to reinforce trust in execution and relationships
- Oversee all logistical elements including room set up, audio visual coordination, catering, materials and client-specific needs, ensuring readiness, accuracy and flawless execution
- Develop cost proposals, manage event budgets and provide post-event recaps that support financial discipline and operational insight
- Identify operational inefficiencies and lead process improvement across scheduling, communication workflows and onsite delivery
- Communicate deviations from Hospitality policies, procedures, brand standards, and regulations to the team for resolution
- Manage all aspects of catering, including vendor relationships, to ensure timely, high-quality service delivery, and communicate service needs and expectations
- Coordinate staffing, including partnering with outside resources as needed
- Be responsible for developing and maintaining necessary vendor relationships
- Maintain conference spaces to the highest standards of cleanliness, presentation and readiness
- Collaborate proactively with AV team members to ensure smooth operation of technology during events and troubleshoot collaboratively as needed
- Remain current on industry trends across hospitality, events, food & beverage, technology and client experience to inform ongoing improvement
- Be responsible for additional projects assigned by the Hospitality Leadership Team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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