Meeting & Events Manager

Experience by Industrious is a workplace hospitality brand launched by CBRE that transforms the typical office environment into spaces where people are excited to work. Combining CBRE's vast real estate capabilities with Industrious' innovative operating model, Experience by Industrious operates dedicated experience teams across various assets including office buildings, enterprise headquarters, healthcare facilities, and logistics centers worldwide. The core mission is to create environments that are not just functional but also inspiring and welcoming, making every workday engaging and productive for occupants.

This commitment to redefining workplace hospitality is at the heart of their operations, where attention to detail, personalized service, and seamless management of shared spaces come together to enrich the working experience. The teams at Experience by Industrious emphasize hospitality, operational excellence, and innovative solutions to ensure that every client encounter is positive and memorable.

The role of Meeting & Event Manager at Experience by Industrious is pivotal to maintaining the brand's high standards of workplace hospitality. A Meeting & Event Manager is responsible for managing the entire lifecycle of meeting space bookings, from responding to inquiries and conducting site tours to managing logistics on the day of an event. This role combines sales, operations, and hospitality, requiring one to build strong client relationships while ensuring flawless execution.

The Meeting & Event Manager acts as the face of the space for clients, leaving lasting impressions that can influence repeat bookings and overall client satisfaction. Responsibilities include managing room readiness, flipping rooms for back-to-back events, overseeing amenities, and following up with clients to gauge satisfaction and improve services. The role demands excellent organizational skills, attention to detail, and the ability to juggle multiple tasks efficiently.

Further, the role involves managing amenity inventories, coordinating with maintenance and facilities teams, supporting marketing and leasing efforts, and maintaining service standards aligned with the company’s hospitality principles. This position requires a proactive approach toward business trends analysis and financial reporting, ensuring that the meeting and event spaces contribute effectively to the asset's engagement and revenue goals.

A successful Meeting & Event Manager thrives on creating smooth, engaging experiences that help fill up the calendar with ongoing bookings, leveraging operational expertise and a sincere passion for hospitality. They routinely employ customer feedback mechanisms to drive continuous improvement and maintain strong vendor relationships to meet diverse event needs. The role offers a unique opportunity to work within a dynamic workplace hospitality brand that is innovating how office spaces support organizations and their people, emphasizing a culture of excellence, service, and community.