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Meeting & Events Manager

Job Overview

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Compensation

Salary
Range $90,000.00 - $100,000.00
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Benefits

401(k)
Dental Insurance
Health Insurance
Life insurance
Vision Insurance

Job Description

Experience by Industrious is a workplace hospitality brand created through a partnership with CBRE, the world's largest commercial real estate services and investment firm. This unique collaboration leverages CBRE's expansive scale and Industrious' operational expertise to provide premier workplace hospitality services across various office environments, enterprise headquarters, healthcare facilities, and logistics centers on a global scale. The brand emphasizes creating vibrant, welcoming workspaces where people are genuinely excited to show up, transforming typical work settings into dynamic experience hubs that foster productivity, engagement, and community. The role announced is a full-time Meeting & Event Manager position, offering an annual salary range between $90,000 and $100,000, along with eligibility for discretionary bonuses and comprehensive benefits such as health, dental, vision, and life insurance, plus a 401(k) plan.

As a Meeting & Event Manager with Experience by Industrious, you will play an essential role in orchestrating exceptional event experiences within the dedicated meeting spaces. This position entails managing the complete lifecycle of event bookings—from responding promptly to inquiries, coordinating logistics meticulously, ensuring smooth operation on the day of the event, to preparing the space efficiently for subsequent bookings. Your role bridges sales, operations, and hospitality, demanding a well-rounded approach to both client relationship management and detailed execution. You will be the frontline representative of the facility, conducting site tours, managing room configurations and transitions between events, and following up with clients to ensure satisfaction and foster repeat business.

Your day-to-day responsibilities will involve overseeing financial and engagement reporting, monitoring business trends to inform operational strategy, managing amenity budgets, and developing sustainable systems and processes that enhance team efficiency and effectiveness. There is a strong component of marketing and sales support in this role, including maintaining on-brand collateral, supporting leasing initiatives by showcasing building amenities, and utilizing CRM tools to manage leads and bookings.

In addition to managing the physical and operational aspects of amenity spaces—such as inventory control, cleanliness, and maintenance issue reporting—you will be responsible for upholding health and safety standards and facilitating excellent customer experiences through consistent service excellence. The role requires collaboration with various internal and external stakeholders, including marketing, building operations, catering teams, AV vendors, and leasing teams, to deliver cohesive and memorable events.

Candidates ideally hold a Bachelor’s Degree with 2-5 years of relevant experience, but equivalent combinations of education and practical experience will also be considered. Proficiency in Microsoft Office and familiarity with event or booking platforms like Tripleseat are highly valued. Strong organizational skills, client-facing confidence, attention to detail, and a collaborative mindset are crucial for success. This position offers an exciting opportunity for professionals eager to join a forward-thinking, diverse, and inclusive company that not only values exceptional workplace experiences but also commits to ongoing growth and development of its employees.

CBRE's culture is built on values of respect, integrity, service, and excellence, fostering an inclusive environment where diverse perspectives are welcomed and encouraged. By joining Experience by Industrious, you will be part of a global leader in commercial real estate services that is dedicated to helping businesses and people thrive. This role invites dynamic problem solvers and hospitality-minded professionals to make a significant impact while realizing their full potential in a vibrant and supportive workplace environment.

Job Requirements

  • Bachelor's degree preferred
  • 2-5 years of relevant experience
  • Understanding existing procedures and standards to solve slightly complex problems
  • Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents
  • In-depth knowledge of Microsoft Office products
  • Strong organizational skills
  • Event coordination or hospitality experience
  • Client-facing confidence
  • Organizational discipline
  • Familiarity with event or booking platforms
  • Collaborative approach

Job Qualifications

  • Bachelor's degree preferred
  • 2-5 years of relevant experience in event coordination or hospitality
  • Experience managing bookings and coordinating event logistics
  • Client-facing confidence
  • Strong organizational skills with an inquisitive mindset
  • Proficiency in Microsoft Office products
  • Familiarity with event or booking platforms such as Tripleseat or similar CRM
  • Collaborative approach working alongside catering teams, AV vendors, or building staff
  • Ability to learn new tools quickly
  • Detail-oriented and able to manage multiple open items concurrently

Job Duties

  • General management
  • Submit financial and engagement reporting on time and to standard
  • Monitor trends on a regular cadence so internal teams and asset managers can understand the business
  • Manage amenity budgets
  • Build clear systems and procedures that set the team up for success when you're not there
  • Support marketing teams in keeping collateral and experiences on-brand
  • Support leasing teams in showcasing building amenities
  • Deploy customer sentiment surveys and create action plans for any detractors
  • Amenity management
  • Oversee ordering, restocking, receiving, and inventory of amenity supplies
  • Keep all amenity spaces spotless at all times
  • Document and escalate maintenance and facilities issues through proper channels
  • Maintain clean, organized supply closets
  • Meeting and events management
  • Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy
  • Refine and execute the local marketing plan and create local marketing collateral
  • Manage meeting and event leads and bookings end to end through CRM
  • Conduct site tours, manage room flips, and check in bookings daily
  • Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting
  • Maintain a database of recurring vendors for ancillary event needs
  • Ensure digital booking methods are up to date
  • Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time
  • Actively survey occupiers post-event
  • Keep a detailed won/lost tracker
  • Learn AV troubleshooting and help clients connect to in-room systems
  • Service culture
  • Champion Industrious service standards and hospitality principles
  • Model and deliver on any new hospitality standards
  • Communicate and resolve issues confidently and professionally with all building stakeholders

Job Criteria

Experience

Mid Level (3-7 years)


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