MEETING & EVENTS COORDINATOR

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.50 - $25.50

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

Life insurance

Disability insurance

Retirement Plan

Paid Time Off

holiday time off

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Paid parental leave

Personal Leave

Job Description

Flik Hospitality Group is a prominent member of Compass Group USA, a leading global foodservice and hospitality company known for its commitment to delivering exceptional dining experiences and top-tier client services. Flik stands out for its passion for food and hospitality, consistently seeking to build a team of dedicated professionals who share its vision. The company places great emphasis on fostering employee growth, offering hands-on training, and educating staff on the latest industry trends to ensure they remain knowledgeable and enthusiastic. At Flik, the work environment is one where associates not only find jobs but also embark on rewarding careers that promote continuous improvement and personal development. The company’s culture thrives on encouraging, valuing, and recognizing the contributions of its people, which directly translates into superior customer service and operational excellence. This approach has earned Flik the trust and loyalty of its clients, who rely on their services to host successful meetings and events.

The Meeting & Events Coordinator role at Flik Hospitality Group is essential in providing comprehensive support within the meetings and conferencing operations. This position requires handling customer inquiries promptly, processing reservations accurately, and acting as the key liaison between clients and the Conference Services Department. The coordinator ensures seamless communication with internal teams such as Food & Beverage, Audio-Visual, Transportation, and Conference Floor to address client needs and maintain efficient event operations. The role emphasizes the importance of timely response to all communications, meeting logistical coordination, and proactive problem-solving to prevent disruptions that could affect the guest experience. This collaborative environment requires the coordinator to be highly organized, approachable, and professional in all interactions. In addition to managing the shared mailbox and coordinating event details, the coordinator will participate in team meetings to review upcoming events and identify potential challenges ahead of time. Knowledge of the property layout, policies, procedures, and technological capabilities is vital to effectively support event planning and execution. This position offers a competitive hourly wage ranging from $24.50 to $25.50 and promises a career path within an organization that values operational excellence and associate development. Joining Flik as a Meeting & Events Coordinator means becoming part of a vibrant team dedicated to delivering outstanding hospitality services with a focus on client satisfaction and attention to detail.

Job Requirements

High school diploma or equivalent
minimum of three years of experience in a conference center or corporate environment preferred
excellent organizational skills
excellent oral and written communication skills
strong computer skills
ability to work calmly and effectively in stressful situations
exceptional client service skills
punctual and dependable
professional approach
flexibility to work varied schedules based on client needs

Job Qualifications

High school diploma or equivalent
minimum of three years of experience in a conference center or corporate environment preferred
excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
excellent oral and written communication skills
strong computer skills and knowledge of office technology and equipment
ability to work calmly and effectively in stressful situations
exceptional client service skills to exceed expectations
punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain
work schedule varies based on the needs of the client and operation

Job Duties

Assist with management of the shared mailbox to include sorting incoming requests and processing reservations as required
respond to all e-mails and voicemails within 24 hours
set up appropriate auto-replies when out of the office
coordinate details for events as assigned
utilize effective and timely communication with internal departments such as Food & Beverage, Audio-Visual, Transportation, and Conference Floor to meet customer requests
communicate to all relevant internal departments the specific needs of the client, both in advance of and during the course of meetings
participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges with the operation
knowledge of property layout, policies, procedures and all of the capabilities of the center in regards to meeting rooms and technology
make decisions in a timely fashion as to not disrupt or negatively impact the guest experience
assist with daily placement of room meeting signs
perform all job duties in a professional manner and in accordance with company policies
greet clients and visitors in the building, offering support as needed
abide by the uniform and personal appearance and hand washing policies as outlined in the Associate Handbook
follow all safety procedures to ensure a safe working environment