Meeting & Events Coordinator

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $30.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Professional development opportunities

Job Description

Montage International is a distinguished luxury hospitality company renowned for creating exceptional experiences at its portfolio of luxury resorts. One of its premier locations, Pendry Park City, presents an extraordinary resort experience combining modernist alpine lodge design with world-class amenities and services. Situated in a prime ski-in/ski-out location spanning 7,300 acres of remarkable terrain, Pendry Park City draws guests through all seasons by offering premier ski services, spa facilities, fine dining options, and vibrant rooftop venues, including bars and pools. The resort features 152 beautifully appointed guestrooms and suites accompanied by fully serviced Pendry Residences tailored from studios to spacious four-bedroom homes. This resort is a unique blend of outdoor adventure and luxury, making it a distinguished destination for discerning travelers seeking both excitement and impeccable service.

The Meeting & Events Coordinator position at Pendry Park City serves as a vital support role within the resort’s Meeting & Events Department. This role is designed for an individual who thrives in a fast-paced luxury hospitality environment and is adept at providing strategic administrative assistance to senior management, namely the Director and Manager of the Meeting & Events Department. The coordinator acts as an active business partner who supports the company's broader goals, objectives, vision, mission, and values. The role demands a bright, organized, and communicative professional passionate about delivering superior customer service tailored to high-end clientele. Responsibilities span from managing inquiries and client relationships to coordinating booking logistics and maintaining thorough communication channels across departments to ensure seamless event execution. This position offers an exciting opportunity for candidates driven by excellence, teamwork, and the dynamic nature of a luxury resort setting. Montage International emphasizes a culture of passion and encourages applicants who resonate with the company’s motto of doing what you love. The employer is committed to diversity, inclusion, and providing reasonable accommodations throughout the hiring process, making this a welcoming workplace for candidates with disabilities. This position is ideal for those eager to contribute to an innovative hospitality experience that combines premium service with the inspiring environment of Park City.

Job Requirements

High school diploma or equivalent
Minimum 1 year of banquet or events service experience
Minimum 2 years of customer service experience in hospitality or related field
Familiarity with luxury hotel operations preferred
Bachelor’s degree preferred
Experience with Delphi software
Experience with Opera PMS
Experience with Passkey software
Prior reservations or group coordination experience
Basic math skills
Proficient English communication skills

Job Qualifications

High school or equivalent education required
Minimum of 1 year of banquet service experience, events service experience, conference services or sales administrative experience
Minimum 2-3 years of customer service experience in a hotel, events or restaurant environment
Luxury hotel experience strongly preferred
Bachelor’s Degree
Delphi experience
Opera experience
Passkey experience
Previous reservations or group coordinator experience
Possess basic math skills and have the ability to accurately handle money and operate a point-of-sale system
Ability to communicate clearly and speak, read, write and understand English eloquently

Job Duties

Create a welcoming environment for guests and associates
Receive initial inquiries, provide preliminary conference services information, forward qualified leads to manager for appointments or follow-up
Answer questions and concerns, follow through either to resolution or refer to the appropriate manager
Assist managers in scheduling appointments, meetings and coordinating rentals and specialty items for events as required
Conduct client site inspections and potential client entertainment
Create and assist with all internal booking reports and BEO distribution
Produce and distribute as directed contracts, BEO, resumes and related Catering and Conference Services paperwork, menus and correspondence
Assist in processing all incoming reservations received via rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles
Identify, block and process staff and VIP lists with each group, as directed by the Reservations Manager
Review rooming lists for accuracy in format and billing and ensure prompt processing
Consistently meet department standards
Accurately complete all details
Send confirmation and literature requests to clients and answer all reservations and communications
Adhere to department standards, using the guest's name when provided or displayed, and an established script
Be well-informed in order to accurately answer guests' questions about the resort
Attend preconvention meetings as required, be prompt and prepared
Develop good working relations with meeting planners to ensure their requests and needs are being met in a timely manner
Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group's program to ensure success
Maintain open communication channels between the Reservations and Communications team, and Catering/Conference Services team, passing along pertinent information in a timely manner
Responsible for handling administrative duties as assigned