Medical Travel Concierge

Katy, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,484.00 - $59,161.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Job Description

American Medical Care is a leading medical travel concierge company dedicated to providing exceptional services to patients and clients seeking medical care across locations. Our company specializes in coordinating comprehensive medical travel experiences, ensuring seamless connections between patients, healthcare providers, insurance companies, and employer groups. We pride ourselves on fostering a client-centric approach to enhance accessibility and convenience in medical travel, combining healthcare expertise with superior customer service. Our presence in the medical travel industry positions us at the intersection of healthcare, insurance, and travel hospitality, making us a unique and influential player committed to driving health outcomes and financial... Show More

Job Requirements

BSc/BA/master’s degree in business administration, sales, or a relevant field
Minimum 3 years of experience in sales and client relationship management
Experience with travel booking tools, CRM software, and MS Office
Ability to work full-time, in-person in Katy, TX
Availability during business hours from 8:30 a.m. to 5:30 p.m. CST
Strong communication and negotiation skills
Experience or knowledge in medical travel, insurance, healthcare, or related fields

Job Qualifications

3 years of sales and client relationship management experience
Start-up experience or desire to work with a start-up
Proven experience as a business development manager, sales executive, or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency using travel booking tool, Zoho CRM, and MS Office
Travel, hospitality, healthcare and/or insurance industry experience is desired
Online marketing and social media optimization skills are highly desired
Strong communication and negotiation skill
Ability to build rapport with new clients
Strong time management and planning skills

Job Duties

Develop a growth strategy focused on financial gain and customer satisfaction
Acquire corporate accounts by building relationships with decision-makers, HR managers, and facilitators
Identify and contract with hospitals, insurance providers, and employer-sponsored health insurance groups
Conduct research and analytics to identify new markets and client needs
Arrange and execute business meetings with prospective clients
Promote our services to address client and member needs
Maintain records of sales, revenue, invoices, and accounts receivables
Provide feedback and after-sales support to clients and patients
Build long-term relationships with new and existing clients
Identify, train, and supervise the medical travel concierge team
Maintain relationships with current partners, vendors, and freelancers
Facilitate the creation of podcast videos of surgeons/partners discussing relevant healthcare topics
Monitor and report monthly KPIs, including average sales, leads, turnaround time, and profit margin
Monitor client specific goals and KPIs to ensure 100% compliance
Manage all marketing and consulting vendors
Approve newsletters and online content for email, blog, or social media postings
Send out weekly email campaigns and track outcomes
Attend the annual medical travel industry conference

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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