Medical Support Assistant (MSA) - Veterans Affairs Clinic
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
401k plan
Paid Time Off
Annual bonus
Job Description
International SOS is a globally recognized medical and security risk management company founded in 1984, with operations in more than 90 countries. The company is dedicated to providing customized solutions that help organizations operate safely and effectively in challenging environments. Through integrated medical, security, and wellbeing services, International SOS supports its clients worldwide. One of its specialized divisions, International SOS Government Medical Services (GMS), is headquartered in Houston, Texas and offers contracted healthcare support to U.S. government defense and civil agencies. The GMS team plays a vital role in supporting military operations, humanitarian missions, disaster response efforts, diplomatic missions, and healthcare delivery for vulnerable populations around the globe.
International SOS Government Medical Services is currently seeking a Medical Support Assistant (MSA) to join their team. This role primarily involves providing front-line administrative and patient support within Department of Veterans Affairs (VA) clinics. As a Medical Support Assistant, you will often be the first point of contact for Veterans accessing healthcare services, ensuring their appointments are efficiently scheduled and that their medical records are accurately maintained. The position is designed for individuals who are passionate about helping others, organized, and committed to contributing to a mission-driven healthcare team that supports Veterans. The MSA role is integral in maintaining smooth clinic operations, managing schedules, and offering superior customer service to Veterans, clinic staff, and visitors.
The opportunity to work as an MSA with International SOS Government Medical Services not only allows you to be part of a reputable global organization but also to make a meaningful impact supporting those who have served the country. The position offers competitive pay ranging from $19 to $23 per hour, depending on experience and qualifications. Additionally, there is a robust benefits package that includes medical, dental, vision, and basic life insurance, a 401k plan, paid time off, and an annual bonus. This role requires compliance with VA policies, HIPAA standards, and Joint Commission requirements to ensure a high standard of care and confidentiality. If you are a dependable, service-oriented professional with excellent communication skills and a desire to support Veterans' healthcare needs, this position provides an ideal platform to grow and contribute within a respected healthcare support environment.
International SOS Government Medical Services is currently seeking a Medical Support Assistant (MSA) to join their team. This role primarily involves providing front-line administrative and patient support within Department of Veterans Affairs (VA) clinics. As a Medical Support Assistant, you will often be the first point of contact for Veterans accessing healthcare services, ensuring their appointments are efficiently scheduled and that their medical records are accurately maintained. The position is designed for individuals who are passionate about helping others, organized, and committed to contributing to a mission-driven healthcare team that supports Veterans. The MSA role is integral in maintaining smooth clinic operations, managing schedules, and offering superior customer service to Veterans, clinic staff, and visitors.
The opportunity to work as an MSA with International SOS Government Medical Services not only allows you to be part of a reputable global organization but also to make a meaningful impact supporting those who have served the country. The position offers competitive pay ranging from $19 to $23 per hour, depending on experience and qualifications. Additionally, there is a robust benefits package that includes medical, dental, vision, and basic life insurance, a 401k plan, paid time off, and an annual bonus. This role requires compliance with VA policies, HIPAA standards, and Joint Commission requirements to ensure a high standard of care and confidentiality. If you are a dependable, service-oriented professional with excellent communication skills and a desire to support Veterans' healthcare needs, this position provides an ideal platform to grow and contribute within a respected healthcare support environment.
Job Requirements
- High school diploma or GED required
- Minimum of six months of customer service experience
- Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams
- Ability to type at least 50 words per minute
- Ability to read, write, and communicate effectively in English
- Must be a U.S. citizen or possess a Permanent Resident Card
- Ability to obtain and maintain any required background investigation or clearance
- Work is performed in a standard office or clinical environment
- May involve sitting or standing for extended periods
- Occasional bending, stooping, and lifting up to 15 pounds may be required
Job Qualifications
- Minimum of six months of customer service experience
- Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams
- Ability to type at least 50 words per minute
- Basic understanding of healthcare delivery and medical terminology preferred
- High school diploma or GED required
- Ability to read, write, and communicate effectively in English
- Must be a U.S. citizen or possess a Permanent Resident Card
- Ability to obtain and maintain any required background investigation or clearance
Job Duties
- Welcome and assist Veterans, visitors, and staff with professionalism and respect
- Schedule, cancel, and manage patient appointments according to VA guidelines
- Maintain accurate patient records and update demographic information in the electronic health record
- Provide clerical and administrative support to clinic staff and care teams
- Route calls appropriately and assist patients with general questions and requests
- Monitor clinic schedules, update no-show appointments, and manage waiting lists
- Support daily clinic operations including opening/closing tasks and correspondence management
- Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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