Medical Secretary (SEIU) - Atrius Health

Boston, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $20.75 - $25.25

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life and AD&D insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum is a global organization dedicated to delivering exceptional healthcare services through innovative technology and compassionate care. With a mission to help millions of people live healthier lives, Optum connects patients with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes. The company prides itself on fostering a diverse, inclusive culture that supports career development and offers comprehensive benefits to its employees. As part of UnitedHealth Group, one of the largest healthcare companies in the world, Optum's work spans various domains, including technology, healthcare delivery, and health services consulting, making it a leader in the industry. Optum's commitment to advancing health equity globally ensures that employees are engaged in meaningful work that truly impacts communities by addressing health disparities and improving access to care.

The Medical Secretary role at Optum, based in Cambridge, MA within the Pediatrics Department, is an essential support position that aids in the smooth operation of radiology clinical and administrative workflows. This position requires delivering excellent customer service to patients, clinicians, and technologists by efficiently managing phones, scheduling appointments, and conducting follow-up outreach. Working 30 hours per week, from Monday to Friday, the Medical Secretary independently manages patient flow and scheduling, optimizing appointment availability and ensuring coordination between departments. Duties include verifying insurance coverage, collecting co-pays, managing referrals, and supporting image sharing protocols. The role requires a high level of competence, multitasking, and adaptability in a busy clinical environment. This position plays a critical role in enhancing patient experience and the efficiency of radiology operations, ultimately contributing to better healthcare outcomes. The pay ranges from $16.00 to $29.00 per hour for full-time employment depending on factors like location, education, experience, and certifications. This role also offers a comprehensive benefits package, including paid time off, medical and dental plans, 401(k) savings, employee stock purchase options, education reimbursement, and more. Joining Optum means becoming part of a forward-thinking healthcare team committed to caring, connecting, and growing together while making a real difference in the lives of patients and communities.

Job Requirements

High school diploma/GED
1+ years of customer service experience
intermediate level of proficiency with Microsoft Office products
ability to multi-task and prioritize activities
strong interpersonal and organizational skills
ability to work in a busy clinical environment with frequent interruptions
commitment to patient confidentiality and HIPAA compliance

Job Qualifications

High school diploma/GED
1+ years of customer service experience
intermediate level of proficiency with Microsoft Office products
prior experience in a medical/clinical setting preferred
previous experience in a job requiring the ability to multi-task and prioritize activities preferred
previous EPIC experience preferred
strong interpersonal, customer service, time management, computer and organizational skills required
ability to work in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions

Job Duties

Helps manage patient flow, access, and scheduling for clinicians to optimize patient appointment availability
assists patients with referral processing and communication with other departments
performs outreach to patients for appropriate follow-up appointments
determines urgency and priority of patient appointments
appropriately schedules exams/procedures accordingly
verifies patient insurance coverage and demographic information and collect co-pays and deductibles from patients who are having imaging exams in accordance with insurance programs
makes appointment reminder phone calls as needed
processes patient requests for copies of images/CD in accordance with Atrius' standard for release of patient information
manages the patient flow within the department by adhering to the department check-in process
monitors referral/work queue reports and provide necessary outreaches for all open active referrals
closes referrals when appropriate
may be required to monitor scheduling requests and schedules appointment requests accordingly
may assist with the checkout function, and appropriately book follow up appointments per department guidelines
perform image sharing functions including assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CD's to patients EMR/PACS
utilize the Radiology Information System to verify and maintain correct demographic information in PACS
appropriately tracks internal as well as external facility images that enter and leave the department per department policies
assists in the communication of results to outside providers by faxing and/or routing per department protocol
ensures that waiting room is maintained and orderly
provides back-up coverage for other support staff as needed
provides Imaging/radiology support staff coverage at various locations within the region as needed
assists in resolving minor patients' concerns and complaints as appropriate
performs other duties as assigned
accesses only the minimum necessary protected health information (PHI) for the performance of job duties
actively protects the confidentiality and privacy of all protected health information they access in all its forms, taking reasonable precautions to prohibit unauthorized access
complies with all Atrius Health and departmental privacy policies, procedures and protocols
follows HIPAA privacy guidelines without deviation when handling protected health information