Job Overview
Compensation
Hourly
Range $16.15 - $28.80
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Medical insurance
Health spending account
Health saving account
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K Savings Plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a global health services and technology company dedicated to improving health outcomes and advancing care delivery. As a part of UnitedHealth Group, one of the largest healthcare organizations worldwide, Optum focuses on harnessing the power of data, technology, and clinical expertise to help millions of people live healthier lives. Optum combines care, pharmacy benefits, data analytics, and health resources to create a seamless experience for patients and healthcare providers alike. The company is known for its inclusive culture, which values diversity and promotes professional growth and development for its employees. Offering comprehensive benefits and career advancement opportunities, Optum is committed to fostering a supportive workplace where employees can thrive and make a meaningful impact on community health.
Reliant Pediatrics, a division within Optum, is seeking a Medical Secretary to join their dedicated team in Worcester, Massachusetts. This is a full-time position with a schedule from Monday to Friday, offering shifts either from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. The Medical Secretary plays an essential role in maintaining smooth clinic operations by performing a range of administrative and patient service duties. This role requires attention to detail, strong organizational skills, and the ability to collaborate effectively with healthcare providers and support staff. The Medical Secretary is responsible for verifying and updating patient information, managing appointment scheduling, handling patient inquiries including billing and prescription refills, and documenting all interactions accurately in the electronic medical record system. This position supports the clinical and financial goals of the department by adhering to established policies and Lean process principles.
In addition to administrative tasks, the Medical Secretary manages insurance referrals, processes mail and documentation, and escalates urgent patient issues to the proper clinical personnel when necessary. The role demands flexibility to perform related duties as needed and the ability to multitask in a high-volume environment. Optum offers a competitive pay scale ranging from $16.15 to $28.80 per hour based on experience, education, and local labor conditions. Employees enjoy extensive benefits including paid time off, health insurance options, retirement savings plans, education reimbursement, employee discounts, and more. This role is an excellent opportunity for individuals looking to grow their healthcare administrative career in a supportive and dynamic setting focused on improving patient outcomes and community health.
Reliant Pediatrics, a division within Optum, is seeking a Medical Secretary to join their dedicated team in Worcester, Massachusetts. This is a full-time position with a schedule from Monday to Friday, offering shifts either from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. The Medical Secretary plays an essential role in maintaining smooth clinic operations by performing a range of administrative and patient service duties. This role requires attention to detail, strong organizational skills, and the ability to collaborate effectively with healthcare providers and support staff. The Medical Secretary is responsible for verifying and updating patient information, managing appointment scheduling, handling patient inquiries including billing and prescription refills, and documenting all interactions accurately in the electronic medical record system. This position supports the clinical and financial goals of the department by adhering to established policies and Lean process principles.
In addition to administrative tasks, the Medical Secretary manages insurance referrals, processes mail and documentation, and escalates urgent patient issues to the proper clinical personnel when necessary. The role demands flexibility to perform related duties as needed and the ability to multitask in a high-volume environment. Optum offers a competitive pay scale ranging from $16.15 to $28.80 per hour based on experience, education, and local labor conditions. Employees enjoy extensive benefits including paid time off, health insurance options, retirement savings plans, education reimbursement, employee discounts, and more. This role is an excellent opportunity for individuals looking to grow their healthcare administrative career in a supportive and dynamic setting focused on improving patient outcomes and community health.
Job Requirements
- High school diploma or GED
- one or more years of customer service experience
- intermediate level of computer proficiency
- access to reliable transportation
- valid US driver's license
Job Qualifications
- High school diploma or GED
- one or more years of customer service experience
- intermediate computer proficiency
- experience in healthcare setting preferred
- knowledge of Epic EMR software preferred
- strong organizational and communication skills
- ability to handle multiple tasks in a fast-paced environment
- ability to work well as part of a team
- excellent attention to detail and accuracy
Job Duties
- Verifies and updates demographics and other patient information including necessary consent and other documents
- schedules patients accurately according to department protocols and provider preference
- completes patient check-out, coordinates scheduling, and other services as directed
- manages and updates Department Appointment Report
- provides education, estimate preparation, and pre-appointment instruction as needed
- resolves patients' questions regarding clinic schedules and billing concerns
- handles prescription refill requests and reschedules appointments
- accurately documents information in electronic medical record system
- processes incoming and outgoing insurance referral requests
- collaborates with staff, patients, and providers to complete requests and follow-up
- processes in-basket and department pool encounters in Epic
- handles department and provider mail and faxes
- identifies urgent patient-related issues and escalates to nursing, providers or leadership
- complies with health and safety requirements and regulatory agencies
- adheres to department policies and procedures
- participates in learning opportunities and departmental meetings
- maintains regular and reliable attendance
- cross trained to work in team room and check out
- performs other related duties
- multitasks in high-volume setting
Job Criteria
Experience
No experience required
Job Location
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