Medical Receptionist/Customer Service Specialist

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k)

Employee assistance program

Flexible spending account

Paid Time Off

Paid holidays

Job Description

Palm Medical Centers is a leading healthcare organization dedicated to providing high-quality medical services to diverse communities. Renowned for its commitment to patient-centered care, Palm Medical Centers operates multiple medical facilities that specialize in a wide range of health services including primary care, specialty consultations, and urgent care. The institution is steadfast in maintaining a patient-friendly environment where excellent service complements advanced medical expertise. As an equal opportunity employer, Palm Medical Centers fosters a culture of diversity and inclusion, embracing qualifications, merit, and business needs when making employment decisions. The organization prohibits discrimination and harassment based on any protected characteristic, ensuring a respectful and supportive workplace for all employees. This environment promotes professional growth, teamwork, and a shared commitment to improving healthcare outcomes for all patients served.

The role of a Customer Service Specialist at Palm Medical Centers is integral to delivering exceptional healthcare experiences. As the first point of contact for patients and visitors, this position embodies the welcoming face of the center by managing front desk operations including patient check-in and check-out, handling telephonic communications, and providing general clerical support. The specialist must exhibit strong interpersonal skills, managing patient interactions with professionalism, patience, and care to enhance comfort and satisfaction. This full-time position operates during regular business hours, from Monday to Friday, with an 8-hour day shift schedule. Compensation ranges from $17.00 to $19.00 per hour, negotiable based on experience. Responsibilities extend beyond routine tasks to include appointment scheduling, insurance verification, and maintaining accurate and confidential patient records. Candidates must demonstrate proficiency with electronic health record systems, preferably eClinicalWorks (eCW), and possess excellent written and verbal communication skills. The ideal candidate will be bilingual in English and Spanish, enhancing their ability to engage effectively with a diverse patient population. Overall, the Customer Service Specialist plays a critical role in enhancing operational efficiency and patient satisfaction within the medical center environment, contributing to the organization's mission of delivering compassionate and effective healthcare services.

Job Requirements

High school diploma or equivalent
minimum of one year work experience in a medical front desk or receptionist capacity
bilingual (English/Spanish) preferred
proficiency in using electronic health record systems such as eClinicalWorks (eCW)
excellent communication skills
strong customer service and phone etiquette
ability to multitask and prioritize
ability to sit for prolonged periods and perform basic physical tasks including lifting up to 20 pounds
flexibility to commute to other centers if needed

Job Qualifications

High school diploma or equivalent
minimum of one year work experience in a medical front desk or receptionist capacity
bilingual (English/Spanish) preferred
excellent written and verbal communication skills
exceptional customer service and phone etiquette
ability to use computers to enter information
attention to detail
ability to connect with patients and make them feel comfortable
patience and presence of mind
eCW experience

Job Duties

Deliver excellent patient service
answer telephone promptly and direct calls accordingly
ability to retrieve phone messages and transfer calls as necessary
verify patient insurance
ability to retrieve all correspondence from all mailboxes and distribute accordingly
ability to prioritize the centers business needs and flexibility to assist other areas as needed
responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
greet patients and visitors in a courteous/professional manner
notify appropriate personnel of visitor arrival and directs visitor to correct area
perform clerical functions
maintain/update directory of all employees in the center
notify the transportation dispatcher when patients are ready for pick up
maintain professional conduct and appearance at all times
ensure waiting and reception areas are kept clean and tidy
flexibility to commute to other centers if needed
other duties as assigned