Medical Receptionist (VCH ICU) - Days

Vanderbilt University Medical Center (VUMC) is located in Nashville, Tennessee, and operates at the global crossroads of teaching, discovery, and patient care. It is a distinguished institution that brings together a community of dedicated individuals who come to work each day with the goal of changing the world through healthcare. VUMC is recognized for its commitment to advancing health and wellness through leading programs in patient care, education, and research. The environment at Vanderbilt Health is one where every employee's expertise is highly valued, their knowledge continuously expanded, and abilities consistently challenged. The organization fosters a culture where individuality is celebrated and every staff member feels they are part of something bigger than themselves. Employees at Vanderbilt take pride in delivering the highest quality care and never settle for merely good enough.

The Vanderbilt Center for Health (VCH) Intensive Care Unit (ICU), part of Vanderbilt University Medical Center, is currently seeking a full-time dayshift Medical Receptionist to join its team at the Vanderbilt Clarksville Hospital location. This vital role involves coordinating the nursing station and performing clerical and reception duties that ensure smooth communication and operations within the ICU. The Medical Receptionist is responsible for requisitioning supplies, equipment, and services as needed, as well as managing communications effectively between customers and staff. This position demands a professional who follows hospital policies and procedures rigorously while addressing patient and family needs with compassion and efficiency. The role operates on a day shift running from 6:45 AM to 7:15 PM on a rotational weekly basis including weekend shifts, in a unit that operates seven days a week.

The Medical Receptionist's duties include processing orders in line with established guidelines, managing downtime procedures for computer systems, and ensuring accurate entry and updating of patient information in computer systems. They maintain unit logs, schedule follow-up appointments, and take on clerical tasks related to patient discharge. With responsibilities extending to responding to patient calls and requests, the position requires excellent telephone and communication skills, as well as proficiency with various communication tools including pagers, fax machines, and patient call systems. The role also involves managing supplies effectively and cost-consciously.

Vanderbilt Health offers a comprehensive benefits package that begins from day one of employment, including health, dental, and vision insurance, a 403b retirement plan with company match, paid time off, tuition assistance, and career growth ladder opportunities. This position is ideal for candidates with less than one year of relevant work experience who have a high school diploma or GED and are eager to contribute to a team-oriented healthcare environment committed to excellence and innovation. Vanderbilt Health values continuous learning and development, encouraging staff to build relationships, communicate effectively, and deliver compassionate services while upholding safety and quality standards.