Medical Receptionist - Topeka, KS (32 hours/weekly with PTO and Benefits)
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health savings account
Dental Insurance
Flexible spending account
Employee assistance program
Disability insurance
401(k) matching
Vision Insurance
Life insurance
Health Insurance
Paid Time Off
Job Description
Marathon Health is a prominent leader in the healthcare industry, specializing in advanced primary care services across the United States. With a commitment to improving health outcomes and reducing healthcare costs, Marathon Health serves approximately 2.5 million eligible patients through around 630 employer and union-sponsored clients. The company operates over 680 health centers spread across 41 states, offering a wide range of healthcare services including advanced primary care, mental health support, occupational health, musculoskeletal care, and pharmacy services. Additionally, Marathon Health provides virtual primary care and mental health services available nationwide in all 50 states, thereby ensuring that convenient healthcare options are accessible to a broad spectrum of patients. This extensive network and comprehensive service model highlight Marathon Health's dedication to delivering patient-centric care through both in-person and virtual platforms.
Recognized as one of the best places to work in healthcare, Marathon Health has been honored five times by Modern Healthcare and garnered six Best in KLAS awards, reflecting its excellence in employer-sponsored healthcare services and its commitment to fostering a positive work environment. The organization values inclusivity, collaboration, and recruiting exceptional talent to maintain high standards of compassion and expertise in healthcare delivery.
The role offered is for an Administrative Support position at Marathon Health centers. This position plays a critical function in ensuring smooth front office operations by providing exemplary reception and general departmental support. As an Administrative Support team member, you will be responsible for handling incoming calls, greeting patients and visitors, coordinating and maintaining appointments and calendars, preparing professional correspondence, processing mail and packages, managing supplies, and reconciling payments. This role is essential in enhancing patient experience, optimizing provider time, and supporting healthcare staff effectively.
This position requires a detail-oriented and organized individual who thrives in a fast-paced, dynamic healthcare environment. The work involves communication with patients, caregivers, medical professionals, and administrative teams, requiring excellent interpersonal and multitasking skills. The Administrative Support role also involves maintaining patient confidentiality and adhering to HIPAA regulations strictly. The pay range for this position is $19.00 to $23.00 per hour, varying according to geographic location, experience, and skill level. This opportunity is perfect for individuals interested in making a meaningful contribution to healthcare delivery while developing their administrative and clinical support skills within a respected healthcare organization.
Recognized as one of the best places to work in healthcare, Marathon Health has been honored five times by Modern Healthcare and garnered six Best in KLAS awards, reflecting its excellence in employer-sponsored healthcare services and its commitment to fostering a positive work environment. The organization values inclusivity, collaboration, and recruiting exceptional talent to maintain high standards of compassion and expertise in healthcare delivery.
The role offered is for an Administrative Support position at Marathon Health centers. This position plays a critical function in ensuring smooth front office operations by providing exemplary reception and general departmental support. As an Administrative Support team member, you will be responsible for handling incoming calls, greeting patients and visitors, coordinating and maintaining appointments and calendars, preparing professional correspondence, processing mail and packages, managing supplies, and reconciling payments. This role is essential in enhancing patient experience, optimizing provider time, and supporting healthcare staff effectively.
This position requires a detail-oriented and organized individual who thrives in a fast-paced, dynamic healthcare environment. The work involves communication with patients, caregivers, medical professionals, and administrative teams, requiring excellent interpersonal and multitasking skills. The Administrative Support role also involves maintaining patient confidentiality and adhering to HIPAA regulations strictly. The pay range for this position is $19.00 to $23.00 per hour, varying according to geographic location, experience, and skill level. This opportunity is perfect for individuals interested in making a meaningful contribution to healthcare delivery while developing their administrative and clinical support skills within a respected healthcare organization.
Job Requirements
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Proficient in the use of an electronic medical record system
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Ability to maintain confidentiality and adhere to HIPAA regulations
- Excellent communication and customer service skills
- Ability to multitask and manage competing priorities
- Familiarity with administrative duties including scheduling, correspondence, and payment processing
Job Qualifications
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Associate degree in healthcare or a related field preferred
- Proficient in the use of an electronic medical record system
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Excellent written and oral communications skills
- Exceptional customer service skills and ability to promote teamwork
- Ability to build and maintain trusting relationships by approaching all work with integrity and commitment
- Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines
- Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace
- Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests
- Excellent organizational skills and meticulous attention to detail
- High level of critical thinking, and creative and effective problem-solving skills
- Ability to maintain confidential documents and communication and use judgment and discretion
Job Duties
- Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
- Welcome patients and visitors by greeting them in person or on the telephone
- Optimize patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, reminding provider of service delays
- Comfort patients by anticipating patients' anxieties and answering questions
- Ensure availability of treatment information for the provider by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Collect money for co-pays, reconcile credit cards and cash, tally the cash drawer and prepare deposits
- Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
- Maintain front reception area in a clean and professional looking manner
- Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required
- Maintain confidentiality of patients and their records and adhere to HIPAA regulations and protocol
- Perform other duties as assigned or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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