Medical Receptionist - Rocky Hill Access Center

Trinity Health Of New England Medical Group is a respected healthcare establishment serving communities in Connecticut and western Massachusetts. As part of Trinity Health Of New England, this group comprises a team of primary care providers, specialists, and surgeons dedicated to delivering comprehensive medical services. Their offerings include primary care, specialty care, surgery, urgent care, rehabilitation, imaging, and laboratory services to thousands of patients annually. The health system is deeply rooted in a mission that honors the dignity of every individual and embraces diversity, ensuring a compassionate and person-centered approach to healthcare. Committed to equality and inclusiveness, Trinity Health Of New England is an Equal Opportunity Employer that respects and values the unique perspectives and talents of all colleagues.

The role available is for a Medical Receptionist / Business Services Representative based at the Rocky Hill Access Center. This is a full-time, day-shift position focused on facilitating seamless patient flow and performing essential business functions within the medical practice. The successful candidate will be the first point of contact for patients, responsible for greeting and communicating with them both in person and over the phone in a professional and courteous manner. Key responsibilities include managing patient scheduling according to departmental protocols to optimize provider productivity, handling patient registration, verifying insurance information, collecting copays and point-of-service payments, as well as processing pre-certifications, prior authorizations, and referrals.

The role also encompasses vital clerical duties such as preparing charts, managing incoming and outgoing faxes, and providing administrative support to healthcare providers and staff. The position demands excellent keyboard and computer skills, proficiency in a Windows-based environment, and familiarity with Microsoft Office products to ensure accuracy and reliability in all tasks. Experience within a medical office or billing department, alongside knowledge of patient billing and medical terminology, is preferred to ensure efficiency and a smooth operational workflow.

Trinity Health Of New England offers a supportive, mission-driven team environment where career growth and advancement potential are emphasized. The organization values its employees and provides great benefits effective from the first day of employment. This role is ideal for an individual who is detail-oriented, dependable, and eager to contribute to quality patient care through effective business service operations. Candidates can expect varied hours within the day shift and an opportunity to grow within a respected healthcare system dedicated to community wellness and compassionate care.