Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.50 - $25.38
Work Schedule
Standard Hours
Benefits
opportunities for professional growth
competitive salary
Diverse and Inclusive Work Environment
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Rendr is a premier primary care focused, multi-specialty medical group that is dedicated to serving the Asian community across New York City. With over 100 clinical offices located in Brooklyn, Manhattan, Queens, Staten Island, and Nassau County, Rendr has established itself as a trusted healthcare provider committed to delivering world-class, value-based care. The organization emphasizes kindness and cultural sensitivity, ensuring that patients receive not only exceptional medical treatment but also compassionate and personalized service in every interaction.
At Rendr, the employment type is full-time, and the salary is competitive, based on previous experience and years of service, reflecting the company's commitment to rewarding its workforce fairly. The variety of locations and the scope of services offered allow medical professionals to grow their careers in a supportive and diverse environment.
The role of Medical Receptionist at Rendr is integral to the patient experience and operational effectiveness of the practice. Medical Receptionists are often the first point of contact for patients, vendors, and visitors, and their warm, professional demeanor helps create a positive impression of the organization. This position requires exceptional customer service skills to assist patients throughout their visit, ensuring all administrative tasks are handled efficiently and empathetically.
Medical Receptionists are responsible for welcoming patients, scheduling new and follow-up appointments, and processing insurance information to establish eligibility and collect copayments with accuracy. Their role includes verifying patient information in electronic medical records, managing lab and imaging report handling, and conducting follow-up communications. Additionally, they are tasked with addressing insurance-related inquiries or escalating them to the billing team as necessary.
The position also requires managing multi-line phone systems, responding to emergencies, and maintaining confidentiality with sensitive patient data. Flexibility and adaptability are necessary, as Medical Receptionists may work at different office locations, requiring teamwork and independence. The role fosters a strong sense of accountability, organization, and dedication to patient satisfaction and safety.
Rendr values diversity and inclusion and encourages bilingual individuals, particularly those fluent in English and Chinese, to apply, as bridging language and cultural gaps significantly improves patient engagement and satisfaction. The organization offers excellent opportunities for professional growth and development, positioning its employees for career advancement in healthcare administration.
At Rendr, the employment type is full-time, and the salary is competitive, based on previous experience and years of service, reflecting the company's commitment to rewarding its workforce fairly. The variety of locations and the scope of services offered allow medical professionals to grow their careers in a supportive and diverse environment.
The role of Medical Receptionist at Rendr is integral to the patient experience and operational effectiveness of the practice. Medical Receptionists are often the first point of contact for patients, vendors, and visitors, and their warm, professional demeanor helps create a positive impression of the organization. This position requires exceptional customer service skills to assist patients throughout their visit, ensuring all administrative tasks are handled efficiently and empathetically.
Medical Receptionists are responsible for welcoming patients, scheduling new and follow-up appointments, and processing insurance information to establish eligibility and collect copayments with accuracy. Their role includes verifying patient information in electronic medical records, managing lab and imaging report handling, and conducting follow-up communications. Additionally, they are tasked with addressing insurance-related inquiries or escalating them to the billing team as necessary.
The position also requires managing multi-line phone systems, responding to emergencies, and maintaining confidentiality with sensitive patient data. Flexibility and adaptability are necessary, as Medical Receptionists may work at different office locations, requiring teamwork and independence. The role fosters a strong sense of accountability, organization, and dedication to patient satisfaction and safety.
Rendr values diversity and inclusion and encourages bilingual individuals, particularly those fluent in English and Chinese, to apply, as bridging language and cultural gaps significantly improves patient engagement and satisfaction. The organization offers excellent opportunities for professional growth and development, positioning its employees for career advancement in healthcare administration.
Job Requirements
- Highschool diploma or equivalent
- bilingual in English and Chinese
- excellent verbal and written communication skills
- ability to work independently and in a team
- strong organizational skills
- adaptability and flexibility to work in various office locations
- familiarity with electronic medical records systems preferred
Job Qualifications
- Highschool diploma or equivalent preferred
- bilingual in English and Chinese required
- excellent verbal, written, and interpersonal communication skills
- strong sense of accountability
- dedication to patient satisfaction and safety
- adaptability and flexibility able to work in different offices
- ability to work independently and in a team environment
- strong organizational skills with ability to manage competing priorities
- EMR system familiarity preferred
Job Duties
- Warmly greet and direct patients, vendors, and visitors as they enter the practice
- schedule new appointments and coordinate follow up appointments
- process insurance information to determine patient eligibility and collect copays accurately
- check-in patients upon arrival and assist with completion of paperwork when needed
- address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
- check or prepare lab or imaging reports
- verify accuracy of patient information and make appropriate changes or updates in records
- conduct follow-up reminder calls to patients when needed
- answer phone calls and handle all inquiries in a prompt and professional manner
- help patients in distress by responding to emergencies
- handle sensitive and confidential patient data appropriately
- other related duties as assigned by office manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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