Medical Receptionist - Orthopedics - Physician Practice

Hackensack Meridian Health is a leading healthcare organization dedicated to helping patients live better and healthier lives. Known for its culture rooted in connection and collaboration, the company values its employees as team members who contribute to its mission of transforming healthcare and serving as a leader of positive change. Offering competitive benefits alongside a supportive and inclusive work environment, Hackensack Meridian Health prioritizes both patient care and employee growth. This commitment extends to fostering a workplace where employees show up for one another and for the community, creating a collaborative atmosphere that inspires continuous improvement and excellence.

The role of Medical Receptionist at Hackensack Meridian Health is crucial in delivering outstanding frontline service to patients and visitors. Reporting to the practice manager and physicians, the Medical Receptionist provides essential reception and clerical services that ensure smooth operations of medical practices. This position involves responsibilities such as billing, collections, referrals, appointment scheduling, patient contact, and general secretarial duties. A key part of the role is welcoming and assisting patients courteously and efficiently, handling patient check-in and check-out processes, and maintaining accurate records in compliance with HIPAA guidelines. Flexibility is essential as the position requires travel within a 30-minute radius of the employee's home and the ability to float between various practice locations.

Medical Receptionists at Hackensack Meridian Health also support financial responsibilities by managing reimbursements and billing procedures, verifying insurance information, and handling payments accurately. They monitor office supply inventories, coordinate with team members to fulfill supply needs, and assist in maintaining the electronic medical records system. The role demands excellent communication skills to ensure prompt response to patient needs, friendly interactions to promote patient satisfaction, and diligent adherence to organizational competencies and behavioral standards. Additionally, the Medical Receptionist must be adaptable to meet the dynamic needs of practice schedules, willing to work extra hours as required, and capable of cross-covering shifts to maintain adequate practice coverage.

This position offers a starting minimum rate of $18.65 per hour, reflecting Hackensack Meridian Health's commitment to pay equity and transparency. The pay rate mentioned is a reasonable estimate based on market data and may vary according to experience, education, certifications, geographic location, and other non-discriminatory factors. Beyond the base pay, employees may be eligible for performance-based incentives, bonuses, or shift differentials depending on the nature of their duties. Hackensack Meridian Health also provides a comprehensive benefits package, including health, dental, vision insurance, paid leave, tuition reimbursement, and retirement benefits, making it a workplace environment conducive to professional growth and personal well-being.

Overall, becoming a Medical Receptionist at Hackensack Meridian Health means joining a dedicated team focused on making a positive impact in healthcare through excellent patient service and collaborative team work. The role offers the opportunity to grow within a respected healthcare organization known for its progressive approach to employee support and patient care.