Medical Receptionist | Internal Medicine | Portland, Maine | Full-Time
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
The hiring organization is InterMed, a leading healthcare provider known for its dedication to delivering exceptional medical services and patient care. InterMed operates as a multi-specialty medical practice committed to enriching the healthcare experience of its patients through a blend of professional expertise, compassionate service, and state-of-the-art technology. This establishment focuses on providing comprehensive health services ranging from primary care to specialized medical treatments across multiple disciplines within a collaborative and patient-centered environment.
InterMed is currently looking to hire a Front Desk Receptionist to join their dynamic team. This position is instrumental in creating a positive first impression for patients and ensuring smooth administrative processes within the clinic. The Front Desk Receptionist will be responsible for greeting patients warmly, managing patient check-ins with accuracy, and maintaining essential documentation including insurance and demographic information. The role demands a high level of professionalism, keen attention to detail, and the ability to handle a variety of administrative tasks efficiently while maintaining courteous communication. This non-clinical position plays a critical role in patient flow management, supporting both clinical staff and billing departments. Candidates for this role should be adaptable to a fast-paced, technology-driven healthcare setting, capable of managing phone communications, appointment scheduling, and payment processing with dexterity and care. Familiarity with electronic medical records (EMR) systems and Microsoft Windows-based applications is important to succeed in this job. Moreover, the role demands excellent interpersonal skills to provide outstanding customer service and contribute positively to the overall patient experience. Although the job description does not specify the employment type and salary specifics, opportunities at InterMed typically offer competitive pay and benefits within the healthcare staffing industry. This position offers an excellent opportunity for individuals seeking to develop or advance their career in healthcare administration, emphasizing teamwork, communication, and patient-focused service delivery.
InterMed is currently looking to hire a Front Desk Receptionist to join their dynamic team. This position is instrumental in creating a positive first impression for patients and ensuring smooth administrative processes within the clinic. The Front Desk Receptionist will be responsible for greeting patients warmly, managing patient check-ins with accuracy, and maintaining essential documentation including insurance and demographic information. The role demands a high level of professionalism, keen attention to detail, and the ability to handle a variety of administrative tasks efficiently while maintaining courteous communication. This non-clinical position plays a critical role in patient flow management, supporting both clinical staff and billing departments. Candidates for this role should be adaptable to a fast-paced, technology-driven healthcare setting, capable of managing phone communications, appointment scheduling, and payment processing with dexterity and care. Familiarity with electronic medical records (EMR) systems and Microsoft Windows-based applications is important to succeed in this job. Moreover, the role demands excellent interpersonal skills to provide outstanding customer service and contribute positively to the overall patient experience. Although the job description does not specify the employment type and salary specifics, opportunities at InterMed typically offer competitive pay and benefits within the healthcare staffing industry. This position offers an excellent opportunity for individuals seeking to develop or advance their career in healthcare administration, emphasizing teamwork, communication, and patient-focused service delivery.
Job Requirements
- High school graduate
- Ability to provide excellent customer service to patients, colleagues, and vendors
- Ability to work independently and accurately
- Ability to perform well in a busy work environment
Job Qualifications
- High school diploma or equivalent
- Proficient computer skills including Windows applications and EMR systems
- Strong typing and documentation skills
- Excellent customer service abilities
- Effective communication and telephone etiquette
- Ability to work independently and manage multiple tasks
- Prior experience in a healthcare or administrative role is preferred but not required
Job Duties
- Greet incoming patients using friendly, respectful communication
- Obtain and document up-to-date demographic information for patients, including insurance and license details
- Accept patient payments and document transactions accurately
- Collect necessary co-pays and maintain transaction batches on credit card machine
- Balance cash drawer and assist billing office with payment issues
- Notify clinical staff of patient arrivals via EMR system
- Inform patients about appointment delays
- Handle incoming telephone calls with proper etiquette
- Manage forms for patient appointments including scanning, printing, assembling, and mailing
- Schedule patient appointments and follow-up visits using computerized scheduling system
- Prioritize phone encounters and monitor automated confirmation calls
- Provide flexibility and teamwork support
- Utilize Windows-based computer applications proficiently
- Accurately transcribe and enter data
- Conduct patient health screenings and temperature checks
- Verify appointment times and manage rescheduling as necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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