Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K Matching
Tuition Reimbursement
Paid Time Off
Voluntary insurance plans
Job Description
Alpha Home Health & Hospice is a leading healthcare provider focused on delivering compassionate home health and hospice services to communities in Everett, WA, and Bellingham, WA. As part of The Pennant Group, Inc., a network of independent companies specializing in healthcare and senior living, Alpha Home Health & Hospice prides itself on its commitment to quality, personalized care, and strong community relationships. The organization emphasizes a supportive work environment where team members are valued for their dedication and expertise in providing timely, respectful, and holistic care to patients and their families. Known for its comprehensive healthcare services, Alpha Home Health & Hospice combines professional clinical programs with a deep understanding of patient needs to ensure comfort and improved quality of life during challenging times.
The role of Receptionist / Administrative Coordinator at Alpha Home Health & Hospice is vital as it serves as the first point of contact for patients, families, referral sources, and healthcare providers. This position goes beyond traditional front desk responsibilities to encompass a wide range of administrative duties that support smooth office operations and effective communication within the agency. Full-time employees in this role can expect a competitive wage ranging from $20.00 to $24.00 per hour. The position requires an individual who is organized, customer-focused, and able to thrive in a fast-paced healthcare setting.
As the voice and heart of the agency, the Receptionist / Administrative Coordinator handles multi-line phone systems with professionalism, warmth, and a sense of urgency while managing intake coordination, patient records, physician orders, and referral processing. This role also includes supporting clinical and leadership teams with various projects and ensuring compliance with regulatory requirements in managing patient and administrative files. Candidates who excel in this role are adept at balancing multiple priorities, have exceptional attention to detail, and bring a positive and welcoming energy to patients, families, and colleagues.
The ideal candidate will have strong communication skills, a friendly demeanor, and a professional phone presence. Experience within healthcare settings, especially home health or hospice, is highly preferred but not mandatory. Technical skills including proficiency with Microsoft Office and electronic health records, as well as the ability to type at least 50 words per minute, are important for success. The knowledge of medical terminology and previous experience in intake or administrative coordination will set candidates apart.
Working with Alpha Home Health & Hospice offers opportunities for career advancement and growth within a stable and expanding healthcare organization. Employees benefit from comprehensive insurance plans including medical, dental, and vision coverage, a 401K matching program, tuition reimbursement, and paid vacation, holiday, and sick time. The company fosters a collaborative and supportive team dynamic, encouraging employees to make meaningful contributions to local communities and support patients and families during critical times. This role is an excellent opportunity for individuals who want to contribute directly to the healthcare field while enjoying a stable and rewarding work environment with a respected agency.
The role of Receptionist / Administrative Coordinator at Alpha Home Health & Hospice is vital as it serves as the first point of contact for patients, families, referral sources, and healthcare providers. This position goes beyond traditional front desk responsibilities to encompass a wide range of administrative duties that support smooth office operations and effective communication within the agency. Full-time employees in this role can expect a competitive wage ranging from $20.00 to $24.00 per hour. The position requires an individual who is organized, customer-focused, and able to thrive in a fast-paced healthcare setting.
As the voice and heart of the agency, the Receptionist / Administrative Coordinator handles multi-line phone systems with professionalism, warmth, and a sense of urgency while managing intake coordination, patient records, physician orders, and referral processing. This role also includes supporting clinical and leadership teams with various projects and ensuring compliance with regulatory requirements in managing patient and administrative files. Candidates who excel in this role are adept at balancing multiple priorities, have exceptional attention to detail, and bring a positive and welcoming energy to patients, families, and colleagues.
The ideal candidate will have strong communication skills, a friendly demeanor, and a professional phone presence. Experience within healthcare settings, especially home health or hospice, is highly preferred but not mandatory. Technical skills including proficiency with Microsoft Office and electronic health records, as well as the ability to type at least 50 words per minute, are important for success. The knowledge of medical terminology and previous experience in intake or administrative coordination will set candidates apart.
Working with Alpha Home Health & Hospice offers opportunities for career advancement and growth within a stable and expanding healthcare organization. Employees benefit from comprehensive insurance plans including medical, dental, and vision coverage, a 401K matching program, tuition reimbursement, and paid vacation, holiday, and sick time. The company fosters a collaborative and supportive team dynamic, encouraging employees to make meaningful contributions to local communities and support patients and families during critical times. This role is an excellent opportunity for individuals who want to contribute directly to the healthcare field while enjoying a stable and rewarding work environment with a respected agency.
Job Requirements
- High school diploma or equivalent required
- Minimum of two years of administrative, customer service, healthcare, or office support experience preferred
- Ability to maintain confidentiality and handle sensitive information appropriately
- Strong written and verbal communication skills
- Ability to perform the essential functions of the position with or without reasonable accommodation
Job Qualifications
- Outstanding phone presence and communication skills
- Strong customer service mindset with the ability to build rapport quickly
- Exceptional attention to detail and follow-through
- Ability to prioritize multiple tasks and deadlines simultaneously
- Professional, dependable, and highly organized
- Comfortable working independently while supporting a collaborative team environment
- Strong computer skills including Microsoft Office and electronic systems
- Ability to type at least 50 WPM
- Medical terminology knowledge preferred
- Home health, hospice, healthcare, medical office, intake, scheduling, or administrative experience strongly preferred
Job Duties
- Serve as the first point of contact for patients, families, referral sources, physicians, and community partners
- Answer and route incoming calls with professionalism, warmth, and urgency
- Assist with intake coordination and referral processing
- Support medical records management and document tracking
- Maintain patient and administrative files in compliance with agency and regulatory requirements
- Process physician orders and ensure timely follow-up on signed documentation
- Assist with scheduling, correspondence, data entry, and general office operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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