Medical Receptionist- JBHC

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $21.00

Benefits

Medical insurance

Vision Insurance

Dental Insurance

403B retirement plan with employer matching

Paid Time Off

Paid holidays

flexible spending accounts

Job Description

Philadelphia FIGHT is a nonprofit community health organization dedicated to providing comprehensive healthcare services and support to diverse and underserved populations, including those affected by HIV/AIDS, homelessness, mental illness, and other health challenges. Established with a mission to promote health equity and social justice, Philadelphia FIGHT operates multiple health centers and outreach programs that focus on delivering high-quality medical, dental, and support services in a welcoming, trauma-informed, and patient-centered environment. The organization’s commitment to diversity, inclusion, and cultural sensitivity reflects the broad spectrum of patients it serves, encompassing multiple races, religions, gender identities, sexual orientations, HIV statuses, and physical abilities.Show More

Job Requirements

Demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment
English/Spanish fluency preferred
At least 2 years experience in outpatient primary care medical setting
Experience delivering services to persons with history of homelessness, mental illness, substance dependence and trauma
Competent in using electronic medical record systems
Ability to handle stressful situations and provide exceptional customer service
Ability to maintain a non-judgmental attitude
Ability to remain solution-focused and respectful
Excellent problem-solving and conflict resolution skills
Knowledge of de-escalation methods or willingness to be trained

Job Qualifications

At least 2 years of experience working in an outpatient primary care medical setting
Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma
Competent in the use of Electronic Medical Record Systems
Ability to handle stressful situations while providing exceptional customer service
Ability to display non-judgmental attitude
Ability to remain solution-focused and respectful in all interactions
Excellent problem-solving and conflict resolution skills
Knowledge of de-escalation methods or willingness to be trained

Job Duties

Provide mentoring and training with a focus on customer service, teamwork, communication, and conflict resolution for reception staff
Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team
Ensure accurate patient insurance eligibility checks are performed on a consistent basis
Maintain a clear understanding of insurance plans and communicate insurance information to the patients
Review schedules to ensure insurance eligibility prior to patient appointment and ensure patient records are complete
Work closely with the Practice Manager to handle patient complaints and follow through the patient complaint process to ensure excellent customer service experience
Ensure that procedures are followed to request and collect all appropriate fees at check-in

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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