Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a globally recognized healthcare technology and services organization committed to improving the health and well-being of millions of people worldwide. As part of UnitedHealth Group, one of the largest healthcare companies, Optum leverages data, technology, and expert resources to deliver integrated care solutions that help individuals live healthier lives. With a focus on innovation and efficiency, Optum's work spans care delivery, pharmacy benefits, data analytics, and much more, connecting people with the vital healthcare services they need. The company fosters a culture of inclusion, collaboration, and development, offering employees comprehensive benefits and opportunities for career growth. This environment encourages talented professionals to contribute meaningfully to advancing health optimization on a global scale.
This specific opportunity is with Atrius Health, a prominent member of the Optum family. Atrius Health is an innovative, multi-specialty group practice based in eastern Massachusetts with 28 practice locations catering to both adult and pediatric patients. Their care philosophy focuses on delivering a connected and effective system that supports collaborative practices among physicians, advanced practitioners, and ancillary clinical teams. Atrius Health partners closely with hospitals, rehabilitation centers, and nursing facilities to promote a value-based approach to healthcare that enhances patient outcomes and experiences. The role available is that of a Medical Receptionist II within the Visual department, stationed in Chelmsford, MA.
As a Medical Receptionist II, the incumbent will perform advanced duties with a high degree of autonomy and competency, becoming a key member of the healthcare team. The role demands excellent customer service skills, supporting strong patient-clinician relationships by efficiently managing administrative and clinical support tasks. Responsibilities include managing complex scheduling, patient outreach, data accuracy, referral tracking, and handling escalated patient issues to ensure satisfaction. The receptionist also oversees waiting room operations, patient check-in and check-out processes, and documentation such as prior authorizations and prescription renewals.
Success in this position requires collaboration with supervisors to optimize workflow and coverage, mentoring support staff, assisting with onboarding and training, and participating in quality improvement initiatives and special projects. Flexibility is essential as there may be a need to cover other locations as required. The schedule is full-time, Monday through Friday, from 8 am to 4:30 pm, with pay ranging from $18.00 to $32.00 per hour, contingent on experience and qualifications.
Optum and UnitedHealth Group together provide a robust and comprehensive benefits package including paid time off, medical, dental, and vision plans, life and disability insurance, 401(k) and stock purchase plans, education reimbursement, employee discounts, and more. The employer values diversity, equity, and inclusion, striving to deliver equitable care and reduce health disparities. This opportunity offers a rewarding environment where performance is recognized, and career development is supported to help employees grow professionally while making a meaningful impact on healthcare delivery.
This specific opportunity is with Atrius Health, a prominent member of the Optum family. Atrius Health is an innovative, multi-specialty group practice based in eastern Massachusetts with 28 practice locations catering to both adult and pediatric patients. Their care philosophy focuses on delivering a connected and effective system that supports collaborative practices among physicians, advanced practitioners, and ancillary clinical teams. Atrius Health partners closely with hospitals, rehabilitation centers, and nursing facilities to promote a value-based approach to healthcare that enhances patient outcomes and experiences. The role available is that of a Medical Receptionist II within the Visual department, stationed in Chelmsford, MA.
As a Medical Receptionist II, the incumbent will perform advanced duties with a high degree of autonomy and competency, becoming a key member of the healthcare team. The role demands excellent customer service skills, supporting strong patient-clinician relationships by efficiently managing administrative and clinical support tasks. Responsibilities include managing complex scheduling, patient outreach, data accuracy, referral tracking, and handling escalated patient issues to ensure satisfaction. The receptionist also oversees waiting room operations, patient check-in and check-out processes, and documentation such as prior authorizations and prescription renewals.
Success in this position requires collaboration with supervisors to optimize workflow and coverage, mentoring support staff, assisting with onboarding and training, and participating in quality improvement initiatives and special projects. Flexibility is essential as there may be a need to cover other locations as required. The schedule is full-time, Monday through Friday, from 8 am to 4:30 pm, with pay ranging from $18.00 to $32.00 per hour, contingent on experience and qualifications.
Optum and UnitedHealth Group together provide a robust and comprehensive benefits package including paid time off, medical, dental, and vision plans, life and disability insurance, 401(k) and stock purchase plans, education reimbursement, employee discounts, and more. The employer values diversity, equity, and inclusion, striving to deliver equitable care and reduce health disparities. This opportunity offers a rewarding environment where performance is recognized, and career development is supported to help employees grow professionally while making a meaningful impact on healthcare delivery.
Job Requirements
- High School Diploma/GED
- One year of customer service or healthcare experience
- Ability to handle complex scheduling and administrative tasks
- Excellent customer service and communication skills
- Availability to work Monday through Friday, 8 am to 4:30 pm
- Flexibility to cover other locations when necessary
- Pass a drug test prior to employment
Job Qualifications
- High School Diploma/GED
- One year of customer service or healthcare experience
- Proficiency in Microsoft Office, scheduling software, and electronic medical records systems such as Epic or equivalent
- Strong problem-solving skills
- Experience managing complex patient interactions
Job Duties
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow
- Participate in quality improvement initiatives and special projects
- Serve as a role model and mentor for support staff
- assist with onboarding and training
- May be asked to provide coverage at other locations when needed
Job Criteria
Experience
No experience required
Job Location
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