Medical Receptionist I - UMC Psychiatry

The University of Alabama Medical Center (UMC) Psychiatry Department is a critical component of the regional healthcare system, providing comprehensive mental health services and support to the community. UMC is known for its commitment to delivering high-quality care, advancing medical knowledge, and fostering a supportive and inclusive environment for both patients and employees. As a prominent public institution, the University of Alabama upholds strong values of equity, diversity, and integrity, striving to create a workplace that respects all individuals and promotes professional growth. The Psychiatry Department operates with a focus on compassionate care, multidisciplinary collaboration, and continuous improvement to meet the evolving needs of its patient population.

This position is for a Medical Receptionist I role within the UMC Psychiatry Department. The role is hourly, falling within a pay grade range of $15.48 to $18.56 per hour. Working a typical schedule from Monday to Friday, 8:00 am to 5:00 pm, the position occasionally requires evening or weekend hours to accommodate department needs. The Medical Receptionist I is a vital frontline representative of the department, responsible for managing incoming calls, greeting and scheduling patients, and collecting payments. This individual plays a key role in ensuring patient flow is efficient, organized, and welcoming, which directly impacts patient experience and operational effectiveness.

The Medical Receptionist I will handle a variety of duties, including receiving and screening incoming calls, managing patient check-in and checkout processes, collecting copays and payments, and maintaining updated demographic and insurance information in the electronic health record. This role requires excellent interpersonal skills, the ability to multitask in a dynamic clinical environment, and strict adherence to HIPAA regulations to protect patient confidentiality. The ideal candidate will demonstrate courteous and professional communication with patients, visitors, and clinical staff, providing a positive first impression for the department. This position is designed for an individual who appreciates the importance of delivering patient-centered service with accuracy and efficiency in a medical office setting.

Beyond the fundamental duties, the Medical Receptionist I contributes significantly to the smooth operation of the clinical office by organizing patient paperwork, facilitating referrals, and assisting with the reconciliation of daily payments. Because the position is patient-facing and involves sensitive information, it demands discretion, diplomacy, and tact. The Medical Receptionist I must be punctual, reliable, and capable of working independently under general supervision while embodying the University's core values and mission in every interaction. Prior experience in a clinical or medical office setting is preferred but not required, and successful candidates will undergo a background investigation as part of the hiring process. This role represents an excellent opportunity for professionals seeking to grow within a reputable health system dedicated to psychiatric care and community well-being.