Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Day shift
great benefits
Patient-centric environment
career growth
Diverse Culture
Inclusive culture
Job Description
We are a comprehensive healthcare group dedicated to providing exceptional primary care, specialized medical treatments, and surgical services to patients across Connecticut and western Massachusetts. As part of Trinity Health Of New England, our establishment encompasses a wide range of healthcare services including urgent care, rehabilitation, imaging, and laboratory services, ensuring holistic and accessible care for thousands of patients annually. Our organization places a strong emphasis on inclusivity and diversity, rooted in our mission and core values, which prioritize honoring the dignity of every individual and embracing the unique talents and experiences of our team members. We foster a supportive and collaborative work environment where all employees are valued and respected, reflecting our commitment to delivering compassionate, patient-centered healthcare.
The position of Business Services Representative in our Gastroenterology outpatient office is a vital role designed for individuals who thrive in dynamic, patient-facing environments. This full-time day shift role serves as the welcoming face and voice of our practice, offering the first point of contact for patients entering or calling our office. The successful candidate will play a crucial role in maintaining smooth office operations by performing a range of front desk responsibilities such as greeting patients warmly, handling phone communications professionally, scheduling appointments efficiently, and managing patient registrations and insurance verifications. Additionally, the role includes collecting copays, thereby aiding financial processes within the clinic.
Beyond administrative duties, the Business Services Representative supports clinical teams through assisting with pre-certifications, prior authorizations, referrals, and the preparation of patient charts. Handling both incoming and outgoing faxes is also an integral part of the job, further contributing to the seamless coordination of patient care. This position suits individuals who are organized, detail-oriented, possess excellent interpersonal skills, and are keen to create a warm and welcoming atmosphere that enhances the patient experience from start to finish. We highly encourage applicants with prior experience in medical office environments or billing departments, as familiarity with medical terminology and patient billing will be advantageous.
Working in this role not only involves engaging directly with patients and providers but also offers career growth and advancement potential within a patient-centric, diverse, and inclusive culture. Employees enjoy great benefits effective from day one and operate in a professional setting committed to equity and respect. If you are passionate about healthcare and want to contribute positively to a team dedicated to making a meaningful difference in patients' lives, this opportunity is ideal for you.
The position of Business Services Representative in our Gastroenterology outpatient office is a vital role designed for individuals who thrive in dynamic, patient-facing environments. This full-time day shift role serves as the welcoming face and voice of our practice, offering the first point of contact for patients entering or calling our office. The successful candidate will play a crucial role in maintaining smooth office operations by performing a range of front desk responsibilities such as greeting patients warmly, handling phone communications professionally, scheduling appointments efficiently, and managing patient registrations and insurance verifications. Additionally, the role includes collecting copays, thereby aiding financial processes within the clinic.
Beyond administrative duties, the Business Services Representative supports clinical teams through assisting with pre-certifications, prior authorizations, referrals, and the preparation of patient charts. Handling both incoming and outgoing faxes is also an integral part of the job, further contributing to the seamless coordination of patient care. This position suits individuals who are organized, detail-oriented, possess excellent interpersonal skills, and are keen to create a warm and welcoming atmosphere that enhances the patient experience from start to finish. We highly encourage applicants with prior experience in medical office environments or billing departments, as familiarity with medical terminology and patient billing will be advantageous.
Working in this role not only involves engaging directly with patients and providers but also offers career growth and advancement potential within a patient-centric, diverse, and inclusive culture. Employees enjoy great benefits effective from day one and operate in a professional setting committed to equity and respect. If you are passionate about healthcare and want to contribute positively to a team dedicated to making a meaningful difference in patients' lives, this opportunity is ideal for you.
Job Requirements
- High school diploma or equivalent
- experience within a medical office or billing department preferred
- knowledge of patient billing and medical terminology preferred
- excellent keyboard skills
- proficiency in a Windows based computer environment and Microsoft Office products
- accuracy and dependability required
Job Qualifications
- High school diploma or equivalent
- experience within a medical office or billing department preferred
- knowledge of patient billing and medical terminology preferred
- excellent keyboard skills
- proficiency in a Windows based computer environment and Microsoft Office products
- accuracy and dependability required
Job Duties
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department
- answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting
- processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
- schedules patient appointments based on department protocols in order to maximize provider productivity
- manages patient registration, insurance verification, and collects copays
- supports clinical team with pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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