Medical Receptionist / Full Time / Torrance

Our organization is a leading pelvic health physical therapy clinic located in Torrance, CA, dedicated to providing specialized care and support to individuals seeking treatment in this essential area of health. We pride ourselves on a compassionate, patient-centered approach, using evidence-based therapies to improve patient outcomes and quality of life. With a growing clinical team that includes physical therapists and occupational therapists, we are firmly committed to fostering a supportive work environment where staff and patients alike feel valued and respected. As a dedicated healthcare provider in the South Bay community, we understand the importance of delivering exceptional service through every patient interaction and administrative process.

We are currently seeking a full-time Receptionist to join our busy clinic and serve as a key member of our administrative team. This role involves managing all patient communications and interactions across multiple locations in a professional and empathetic manner. The Receptionist will be primarily responsible for coordinating patient scheduling, handling check-ins, managing copay and coinsurance collections, and facilitating seamless communication between patients, clinical staff, and the administrative team. This position requires excellent organizational skills and a friendly, approachable demeanor to ensure every patient’s experience is positive from their initial phone call through the entirety of their care plan.

The Receptionist will play a critical role in maintaining our clinic’s high standards for patient services by efficiently processing new patient paperwork, verifying insurance details, and explaining payment policies clearly. Collaborating closely with other receptionists and front-office personnel, this individual will contribute significantly to the smooth operation of daily clinic activities, enhancing patient satisfaction and supporting the clinical team’s success. Additionally, the role involves using various digital tools such as Google Workspace, Slack, EMR systems, and texting phone systems to ensure effective communication and record-keeping.

Our clinic embraces core values such as Rising by Lifting Others, Relentless Curiosity, Adapt and Thrive, Conscious Communication, and Cultivating Community. We seek a receptionist who exemplifies these values, is a team player, and enjoys engaging warmly with patients and colleagues. If you thrive in a fast-paced, growing, and energetic workplace and are passionate about contributing to meaningful healthcare services, we encourage you to apply. Join us in making a positive impact in pelvic health physical therapy within the South Bay area and beyond.