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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Paid holidays
Job Description
Two Trees Physical Therapy & Wellness, a reputable member of Therapy Partners Group, has established itself as the leading provider of outpatient orthopedic services in Ventura County and the surrounding areas for over a decade. Celebrated for delivering exceptional individualized care, the organization prides itself on a team of highly skilled physical therapists who are deeply committed to helping patients meet their recovery goals. Their patient-centric approach and dedication to quality have earned them a trusted reputation within the community. The company values a warm and professional environment and focuses on fostering a supportive culture for both patients and staff... Show More
Job Requirements
- High school diploma or equivalent
- Must be 18 or older
- Proficiency in Microsoft Office
- Experience with practice management system and patient scheduling
- Knowledge of insurance plans
- Ability to maintain confidentiality
- Strong customer service skills
- Ability to multi-task and manage multiple responsibilities
- Strong communication and active listening skills
- Ability to escalate patient concerns appropriately
- Capable of prolonged sitting, walking, bending, stooping, reaching, and stretching
- Manual dexterity sufficient to operate office equipment
- Normal range of hearing and eyesight
Job Qualifications
- High school diploma or equivalent
- Practice management system knowledge
- Patient scheduling capabilities
- Insurance plan understanding
- Strong relationship building and customer service skills
- Ability to maintain confidential documents
- Ability to demonstrate active listening by asking clarifying questions and soliciting feedback
- Strong team player attributes
- Ability to multi-task while maintaining a positive and friendly atmosphere
Job Duties
- Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received
- Will maintain higher than 85 percent answer call rate
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
- Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management
- Scheduling patient’s initial evaluations and follow up visits through plan of care
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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