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Two Trees Physical Therapy logo

Medical Receptionist - Full Time

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Paid holidays

Job Description

Two Trees Physical Therapy & Wellness, a reputable member of Therapy Partners Group, has established itself as the leading provider of outpatient orthopedic services in Ventura County and the surrounding areas for over a decade. Celebrated for delivering exceptional individualized care, the organization prides itself on a team of highly skilled physical therapists who are deeply committed to helping patients meet their recovery goals. Their patient-centric approach and dedication to quality have earned them a trusted reputation within the community. The company values a warm and professional environment and focuses on fostering a supportive culture for both patients and staff... Show More

Job Requirements

  • High school diploma or equivalent
  • Must be 18 or older
  • Proficiency in Microsoft Office
  • Experience with practice management system and patient scheduling
  • Knowledge of insurance plans
  • Ability to maintain confidentiality
  • Strong customer service skills
  • Ability to multi-task and manage multiple responsibilities
  • Strong communication and active listening skills
  • Ability to escalate patient concerns appropriately
  • Capable of prolonged sitting, walking, bending, stooping, reaching, and stretching
  • Manual dexterity sufficient to operate office equipment
  • Normal range of hearing and eyesight

Job Qualifications

  • High school diploma or equivalent
  • Practice management system knowledge
  • Patient scheduling capabilities
  • Insurance plan understanding
  • Strong relationship building and customer service skills
  • Ability to maintain confidential documents
  • Ability to demonstrate active listening by asking clarifying questions and soliciting feedback
  • Strong team player attributes
  • Ability to multi-task while maintaining a positive and friendly atmosphere

Job Duties

  • Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections
  • Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
  • Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received
  • Will maintain higher than 85 percent answer call rate
  • Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
  • Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management
  • Scheduling patient’s initial evaluations and follow up visits through plan of care

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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