Medical Receptionist Float

MultiCare Mary Bridge Children's Hospital & Health Network is a premier pediatric healthcare establishment dedicated to delivering exceptional medical care to children and their families in the South Sound region. With over 70 years of unwavering commitment, Mary Bridge stands as the sole pediatric hospital in the area, anchored by an 82-bed facility in Tacoma. This renowned hospital is distinguished by its state-designated Level II Pediatric Trauma Center, a 24-hour pediatric-only Emergency Department, and a Level IV Neonatal Intensive Care Unit, thus providing comprehensive, specialized pediatric services across inpatient, outpatient, and specialty care domains. The hospital's multidisciplinary teams passionately deliver family-centered care tailored to the unique needs of each child and family, reinforcing its vision to be the safest and highest-quality place for pediatric care where every child has a medical home and every family feels supported.

The Medical Receptionist role at MultiCare Mary Bridge is a vital frontline position acting as the first in-person point of contact for patients and families visiting the medical practice. This intermediate-level role requires excellent customer service skills as the receptionist will be responsible for a wide array of front office duties. These duties include greeting patients warmly, answering and directing phone calls promptly, assisting patients and their families through various administrative processes, scheduling appointments, managing patient registration, processing charge entries, posting payments, balancing batches and cash reconciliations, and efficiently operating various types of basic office equipment. The role demands discretion, sound judgment, a professional and pleasant demeanor, and clear, articulate communication skills to ensure a positive experience for all patients and visitors.

Working in this visible position means liaising with a variety of internal and external stakeholders such as patients, families, healthcare providers, and general public members, requiring a blend of empathy, professionalism, and organizational skills. The role is tailored for those who thrive in dynamic healthcare settings and are committed to supporting the healthcare mission of Mary Bridge by providing seamless administrative support that enhances patient experience and clinic operations.

Candidates interested in this position can expect a comprehensive compensation package, which includes a competitive pay scale ranging from $21.68 to $31.20 USD per hour, influenced by the applicant's individual skills, experience, certifications, and educational background. Additionally, employment benefits include medical, dental, and retirement plans, along with paid time off. This role is designed to not only offer a stable and rewarding career but also to embed the employee within a supportive and caring community focused on children’s health and wellness.