Medical Receptionist- Fayetteville

St Joseph’s Health, in partnership with Trinity Health, operates as a compassionate and transforming healing presence within the communities it serves. As part of a faith-based healthcare system, this establishment is deeply rooted in the mission and core values derived from the spirit of the Gospel. The organization is committed to offering world-renowned patient care and upholds outstanding clinical outcomes achieved through excellence, integrity, reverence, and justice. Their goal is to foster right relationships and promote the common good while honoring the dignity of every person who receives or contributes to their services. This commitment to compassionate care is reflected in every aspect of their operations, including administrative roles vital to supporting patient experience and office functionality.

The role of a Receptionist at St Joseph’s Health is a full-time, day-shift position that plays an instrumental part in the seamless operation of office activities and patient interactions. This position is designed to ensure an efficient, cost-effective, and quality care experience for every patient by managing scheduling, patient check-in and check-out processes, and other front-office tasks. The receptionist serves as the initial point of contact upon patient arrival, providing a welcoming and professional presence that aligns with the organization’s core values and commitment to excellent patient care.

Working Monday through Friday with variable shifts from 8:00 a.m. to 4:30 p.m. or 9:30 a.m. to 6:00 p.m., the receptionist is responsible for timely and accurate scheduling aligned with provider preferences, pre-registration processes, and collection of co-pays and balances. This role requires close collaboration with management to communicate office goals, needs, and concerns, ensuring that office operations reflect continuous improvement and adherence to performance standards.

Additionally, the receptionist manages important communications, including answering and routing phone calls, making confirmation calls, and handling documentation through scanning and faxing. By maintaining confidentiality and using professional manners in all interactions, the receptionist contributes to a positive work environment and a supportive patient experience. The position involves the use of multiple office technologies like PC terminals, telephones, copiers, fax machines, and email systems, requiring competency in office software and hardware.

The pay range for this position is between $19.00 and $26.85 per hour, dependent on experience, skills, and education. The role is classified as exempt under the Fair Labor Standards Act (FLSA), meaning that the salary can vary within this range based on the location and the individual's qualifications. St Joseph’s Health strongly emphasizes diversity, equity, and inclusion, ensuring equal opportunity employment where all qualified applicants receive consideration without discrimination. This is a professionally rewarding role for individuals committed to serving others with compassion, dignity, and excellence in a healthcare office setting.