Medical Receptionist - Chattanooga, TN

Crossroads Treatment Centers is a leading organization committed to addressing the opioid epidemic in the United States through accessible, high-quality medication assisted treatment (MAT). Established in 2005, Crossroads has grown into a family of dedicated professionals who provide evidence-based care aiming to help individuals with opioid use disorder on their recovery journey. The company operates outpatient and office-based clinics across multiple states including Georgia, Kentucky, New Jersey, North Carolina, South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. This widespread presence allows Crossroads to serve over 26,500 patients with a comprehensive approach that has become the gold standard in opioid use disorder care. Their treatments not only help prevent overdose deaths but also promote sustained long-term recovery. Crossroads is also deeply committed to fostering a diverse and inclusive environment for all employees and patients, emphasizing equal opportunity and celebrating diversity throughout the organization.

The role of Medical Receptionist at Crossroads Treatment Centers is pivotal in maintaining smooth clinic operations and delivering excellent customer service to patients. This position requires a friendly and professional demeanor to provide a "white glove" experience for every patient visiting the clinic. Medical Receptionists are responsible for checking in patients, processing payments, and assisting in various daily tasks that keep the clinic running efficiently. They guide new patients through the intake process, ensuring that they understand what to expect and feel welcomed. Additionally, Medical Receptionists may collect urine and saliva samples for drug screening when necessary, maintain financial records and reports, and coordinate with medical and clinical staff to schedule patient intakes. The role also involves clerical and logistical support duties as well as oversight of patient accounts and financial responsibilities. The work schedule is Monday to Friday, from 8:00 am to 5:00 pm, based at the Hixson, Tennessee location.

This position offers individuals the opportunity to make a meaningful daily impact by helping those struggling with addiction, supported by excellent training for those new to the healthcare or addiction treatment fields. Crossroads Treatment Centers also encourages community involvement through events like cookouts, fairs, parades, and educational programs focused on addiction awareness. Additional benefits include mileage reimbursement, reflecting Crossroads' commitment to supporting its employees in their roles. Overall, this position is ideal for compassionate, organized, and service-oriented individuals seeking to support recovery efforts within a nationally recognized treatment organization.