Medical Receptionist-Bilingual Spanish/English

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Dental Insurance

Vision Insurance

Employee assistance program

Professional Development

Job Description

Our healthcare organization is dedicated to providing exceptional medical services to our community with a strong focus on patient care and satisfaction. We operate a well-equipped medical clinic that offers a comprehensive range of health services. The organization values professionalism, integrity, and a team-oriented approach to healthcare delivery. Our mission is to ensure accessible, quality medical care while fostering a welcoming environment for all patients and their families.

The role of Medical Receptionist is a vital position within our medical team. As the front line of patient interaction, the Medical Receptionist plays a key role in setting the tone for a positive patient experience. Responsibilities include greeting patients warmly whether in person or by telephone, efficiently managing appointment scheduling, collecting payments, and ensuring accurate billing information is obtained. This position requires excellent communication skills, professionalism, and a strong commitment to maintaining patient confidentiality and privacy. The Medical Receptionist also handles clerical duties to prepare patient visits, supports the clinic's smooth workflow, and provides seamless coordination with healthcare professionals. This role demands someone who thrives in a fast-paced environment, demonstrates attention to detail, and appreciates the importance of delivering high-quality customer service at all times. Employment is typically full-time within our medical facility, offering a competitive salary aligned with experience and qualifications. We seek individuals who are proactive, organized, and enthusiastic about contributing positively to patient care and the health care team’s success.

Job Requirements

High school diploma or GED required
one year of medical office experience preferred
strong computer skills, including working knowledge of Microsoft Excel and Word
bilingual preferred
good oral and written communication skills
highly organized, attentive to detail, quality and accuracy
high energy and a positive attitude
strong commitment to customer service and professionalism
ability to interrelate with a wide variety of people and cultures
ability to work under pressure
ability to maintain high level of confidentiality
an ability to fulfill their job requirements with minimal supervision
ability to communicate effectively in person and on the telephone with the public, patients, and staff

Job Qualifications

High school diploma or GED
one year of medical office experience preferred
strong computer skills, including working knowledge of Microsoft Excel and Word
bilingual preferred
good oral and written communication skills
highly organized, attentive to detail, quality and accuracy
high energy and a positive attitude
strong commitment to customer service and professionalism
ability to interrelate with a wide variety of people and cultures
ability to work under pressure
ability to maintain high level of confidentiality
an ability to fulfill their job requirements with minimal supervision
ability to communicate effectively in person and on the telephone with the public, patients, and staff

Job Duties

Welcomes patients and visitors by greeting in person or on the telephone
answers calls, within three rings whenever possible, in a courteous and professional manner
maintains confidentiality of personal and financial information
protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended
optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
keeps patient appointments on schedule by notifying provider of patients’ arrival
answers patients questions and/or directs incoming calls to the appropriate staff member(s)
maintains the reception and patient waiting areas
maintains patient accounts by obtaining, recording, and updating personal and financial information
gathers third party payment information
establishes that each patient is offered and advised of the Sliding Fee Scale annually
collects and receives patient fees, including payment on accounts, co-payments, and sliding fee payments
collects and maintains patient registration and utilization data for reports
works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care
performs other necessary duties as required to support the clinic and ensure patient flow