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Medical Receptionist - Bilingual (English/Spanish)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $24.51
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Paid Time Off
401(k)
Profit-sharing
Pet insurance
Tuition Reimbursement
Job Description
St. Jude Neighborhood Health is a respected community health organization dedicated to providing comprehensive, high-quality medical care to underserved populations. Established through its origins with St. Joseph Health, the organization has been committed since the 1980s to serving low-income families regardless of their ability to pay. St. Jude Neighborhood Health operates multiple outpatient clinics located in Fullerton, Anaheim, Orange, and the High Desert regions. These clinics emphasize a team-based approach to healthcare, integrating family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health programs, mental health services, patient advocacy, case management, and community health initiatives. The clinics... Show More
Job Requirements
- High school graduate or GED
- One or more years experience as a receptionist preferably in an outpatient healthcare setting
- Experience with computers and automated scheduling preferred
- Prior experience handling and balancing cash preferred
- Knowledge of customer service principles
- Ability to operate business equipment and assist clerical needs
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance
- Ability to sort and file by alphabet or terminal digit
- Ability to handle cash transactions and balance drawers
- Strong organizational and time management skills
- Ability to multitask and prioritize effectively
- Bilingual in English and Spanish without interpreter
- Interpersonal and cultural sensitivity
- Proficiency with electronic medical records systems
Job Qualifications
- High school graduate or GED
- One or more years experience as a receptionist preferably in an outpatient healthcare setting
- Preferred experience with computers and automated scheduling
- Prior experience handling and balancing cash
- Knowledge of outstanding customer service principles
- Ability to operate general business equipment and assist clerical needs
- Understanding of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology
- Ability to sort and file by alphabet or terminal digit
- Highly organized with strong time management skills
- Ability to perform and prioritize simultaneous tasks
- Bilingual in English and Spanish with ability to communicate without interpreter
- Demonstrated interpersonal and cultural sensitivity working with diverse and underserved populations
- Proficiency with electronic medical records systems (EMR)
Job Duties
- Graciously greet patients and visitors promptly and politely to the medical office and obtain all required information to register patient
- Assist patients in completing all forms and route those forms to the appropriate personnel or department
- Input registration demographic and insurance information into computer and review current registration information with patient updating as required
- Determine patient insurance eligibility and assist patient in selecting a primary care provider if one has not been selected
- Review provider schedules in advance to ensure pre-registration of new patients and send applicable packets prior to scheduled appointments
- Schedule patient visits including all required ICD-10 codes and confirm, cancel, or reschedule appointments notifying clinical staff of changes
- Inform clinical personnel when patients have arrived virtually or in clinic and route patient to appropriate clinical area
- Answer incoming telephone calls, route calls appropriately or take messages, and handle prescription refill requests per procedures
- Check patients out at end of visit, answer questions including simple billing questions, review charge tickets for accuracy, and prepare no-show letters
- Collect outstanding balances and required copayments, issue receipts, ensure cash security, and balance cash drawer at end of shift
- Assist in verifying and processing patient referrals and medical records requests as needed
- Open or close office ensuring security of doors and equipment and communicate any problems to supervisor
- Maintain front office workflows by following policies and procedures and support team efforts as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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