Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
competitive compensation
Comprehensive benefits package
Career development and advancement opportunities
Work-life balance
Paid Time Off
Health Insurance
Dental Insurance
Job Description
ChenMed is a pioneering healthcare provider dedicated to transforming the way primary care is delivered to seniors across America. As a family-owned and physician-led organization, ChenMed prides itself on a unique approach that prioritizes patient well-being and community health. Rapidly expanding to meet the growing needs of its aging patient population, ChenMed is committed to offering innovative healthcare solutions that not only treat illness but also enhance overall quality of life. The company fosters a positive work culture rooted in compassion, respect, and opportunity, making it an employer of choice for professionals who are passionate about making a meaningful difference... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year work experience in a medical clinic or similar environment
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook
- Ability to communicate professionally and courteously
- Exceptional customer service skills
- Ability and willingness to travel locally and regionally up to 10 percent of the time
- Spoken and written fluency in English
Job Qualifications
- High school diploma or equivalent
- Graduation from a nationally accredited Medical Assistant program preferred
- Minimum of 1 year work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- Exceptional customer service skills
- Working knowledge of medical insurance and electronic medical record systems
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Strong verbal and written communication skills
- Detail-oriented and able to maintain accuracy
- Ability to communicate professionally and courteously
- Positive and professional attitude
- Ability to travel locally and regionally up to 10%
- Spoken and written fluency in English
- Bilingual Chinese/English preferred
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and specialists schedules ensuring top patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, prints forms, schedule appointments, respond to emails and generate new patient packets
- Conducts love calls and mails birthday and greeting cards to patients
- Answers telephones, takes detailed messages, and directs messages appropriately
- Communicates information about clinical personnel to patients
- Verifies patient insurance and collects copays
- Assists with scheduling follow-up and specialist referral appointments
- Escorts patients to exam rooms ensuring their comfort
- Acts as HEDIS champion by providing visibility of patient needs and reporting on hospitalizations
- Presents customer service surveys and escalates issues for service recovery
- Participates in daily and weekly huddles to discuss patient details
- Regulates and monitors transportation including driver lists, medication deliveries, grocery deliveries, and coordinating rides
- Maintains patient confidentiality
- Reviews patient information for accuracy
- Transmits correspondence via mail, email or fax
- Performs other duties as assigned
Job Location
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