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Medical Receptionist - Adult Medicine - Walk-In Clinic - Springfield at Trinity Health

Trinity Health

Medical Receptionist - Adult Medicine - Walk-In Clinic - Springfield

Springfield, MA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $23.80

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

Career growth opportunities

Diverse and inclusive culture

Day shift

Dental Insurance

Retirement Plan

Job Description

We are a prominent healthcare organization operating an Adult Medicine Walk-In Clinic located at 325 Bicentennial Hwy. As part of Trinity Health Of New England, our organization provides comprehensive medical services including primary care, specialty care, surgery, urgent care, rehabilitation, and diagnostic services such as imaging and lab work. Serving thousands of patients annually across Connecticut and western Massachusetts, we pride ourselves on delivering exceptional patient care through a diverse group of primary care providers, specialists, and surgeons. Our culture emphasizes inclusivity, diversity, and a patient-centric approach to healthcare, supporting career growth and advancement opportunities for our dedicated staff.

The Medical Receptionist is an essential member of our front office team within a busy Orthopedics practice. This full-time position involves managing appointment scheduling, patient check-in and check-out, insurance verification, copay collection, and coordinating referrals. The receptionist will also support clinical staff by preparing patient charts, handling incoming calls, and managing related documentation. This role requires excellent organizational skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to providing superior customer service. The position operates during day shifts with hours that may vary, and offers a pay range of $17.50 to $23.80 per hour based on experience, skills, and education. Benefits are available from day one, including options that support health and wellbeing. This role is ideal for candidates who thrive in dynamic settings and want to make a meaningful impact on patient experiences every day.

Job Requirements

High school diploma or equivalent
Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred
Excellent keyboard skills
Requires proficiency in a Windows based computer environment and Microsoft Office products
Accuracy and dependability required

Job Qualifications

High school diploma or equivalent
Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred
Excellent keyboard skills
Proficiency in a Windows based computer environment and Microsoft Office products
Accuracy and dependability
Strong communication and interpersonal skills

Job Duties

Greet and communicate with patients via phone or in person in a courteous and professional manner identifying themselves and their department
Answer telephones in a timely, courteous, and professional manner utilizing appropriate scripting
Process calls to ensure patients are transferred to the appropriate staff member or provider in a timely manner
Schedule patient appointments based on department protocols in order to maximize provider productivity
Manage patient check-in and check-out procedures accurately
Verify patient insurance information and collect copayments
Coordinate patient referrals and prepare charts for clinical staff