Medical Receptionist

South Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $21.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accidental death and dismemberment insurance

short and long-term disability insurance

Life insurance

401k Retirement Savings Plan with Employer Match

Paid parental leave

Paid Time Off

Holiday pay

Employee assistance program

Job Description

LifeStance Health is a leading provider of behavioral healthcare services, dedicated to improving the health and well-being of individuals and families across the United States. As a large and rapidly expanding organization, LifeStance Health offers a comprehensive range of mental health services through its network of local community-based practices. The company prides itself on delivering compassionate, quality care in a supportive and professional environment. With a commitment to patient-centered care and innovative treatment approaches, LifeStance Health fosters an inclusive culture that values teamwork, respect, and continuous professional development.

The Practice Coordinator position at LifeStance Health located in South Por... Show More

Job Requirements

High school diploma or equivalent
1+ years experience in healthcare operations or customer service preferred
strong communication skills
proficiency with computer software applications including Microsoft Office and EMRs
ability to handle sensitive and confidential information
ability to multitask and prioritize duties
capability to work independently and collaboratively

Job Qualifications

High school diploma or equivalent
associates or bachelor's degree preferred
1+ years of experience in healthcare operations, customer service, or similar setting preferred
proficiency in Microsoft Office and electronic medical records (EMRs)
strong written and verbal communication skills
ability to multitask and prioritize
experience handling confidential information in compliance with HIPAA
ability to work independently and as part of a team

Job Duties

Create a positive work environment
support in-office clinician and staff engagement activities
conduct schedule prep process for patients
manage general office duties including mail sorting, scanning, and office upkeep
communicate effectively with peers, clinicians, and patients
provide exceptional customer service and handle sensitive situations
manage front desk responsibilities including patient check-in and check-out
respond to patient requests via phone, email, and portal
manage phone system queues ensuring timely call responses
assist patients with telehealth and portal access
triage urgent patient requests
collect co-payments and account balances
complete insurance eligibility verification
provide general clinician support with administrative tasks
coordinate with clinicians on patient questions
audit clinician schedules for accuracy
maintain a secure and motivational working environment

Job Location

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