Medical Receptionist

Newton, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accidental death and dismemberment insurance

short-term disability insurance

long-term disability insurance

Life insurance

401(k) retirement plan with employer match

Paid parental leave

Paid Time Off

Holiday pay

Employee assistance program

Job Description

LifeStance Health is a leading provider of behavioral health services, dedicated to transforming lives through integrated care and support. The company operates numerous outpatient mental health clinics across the United States, offering a wide range of services including therapy, psychiatry, and medication management. LifeStance focuses on providing accessible, high-quality care tailored to the unique needs of each patient, supported by a compassionate team of professionals. As a respected organization in the healthcare sector, LifeStance Health emphasizes a culture of engagement, collaboration, and continuous improvement to foster better outcomes for patients and their families.

The Practice Coordinator role at LifeSta... Show More

Job Requirements

High school diploma or equivalent
1+ years of experience in healthcare operations, customer service, or similar role preferred
ability to multitask and prioritize duties effectively
strong verbal and written communication skills
proficiency in Microsoft Office and EMR software
knowledge of HIPAA and handling of sensitive data
ability to work both independently and collaboratively
excellent customer service skills

Job Qualifications

High school diploma or equivalent required
associates or bachelor's degree preferred
1+ years of experience in healthcare operations or customer service preferred
strong communication skills both written and verbal
proficiency in computer software applications including Microsoft Office and electronic medical records (EMRs)
ability to handle sensitive and confidential information compliant with HIPAA
ability to multitask and prioritize duties
ability to work independently and as a team member

Job Duties

Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
handle general office duties including cleanliness, sorting mail, scanning documents, e-faxes, managing shared office email and office upkeep to ensure smooth practice operations
communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
provide exceptional customer service by responding promptly to patient needs and managing difficult or sensitive situations using Crisis and De-escalation Processes
manage front desk responsibilities including greeting and checking patients in/out in a courteous manner
provide patient support through phone, email, and portal for billing, scheduling, release requests, and other inquiries
manage phone system queues ensuring timely response to calls
assist patients with telehealth access, Patient Portal issues, and troubleshooting
handle urgent requests by triaging patient concerns and escalating as needed
collect in-person and telehealth co-payments and account balances at time of service
complete insurance eligibility verification and resolve issues by contacting patients
provide general clinician support including assisting with administrative questions, sending letters and faxes
coordinate with clinicians regarding additional patient questions
audit clinician schedules for appointment accuracy
maintain a secure, pleasant, and motivational working environment in the practice

Job Location

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