Medical Receptionist

Portland, ME, USA|Onsite

Job Overview

Employment Type

Part-time

Benefits

Collaborative team environment

Urgent care services at no cost to team members and their families

Extensive benefit offerings including health, dental, and vision coverage

Company paid Short-Term Disability

optional pet insurance

401k match after one year of service

Employer rewards and access to discounts on hotels, travel, entertainment, restaurants, and more

Job Description

ConvenientMD is a prominent healthcare provider in New England dedicated to making quality healthcare more accessible and convenient for all patients. Established with a mission to improve how patients and providers experience healthcare, ConvenientMD operates a network of urgent care clinics that prioritize patient-centered care and efficient service delivery. The company fosters a collaborative environment where compassionate, driven professionals come together to make a meaningful impact on community health. ConvenientMD values growth, learning, and inclusivity, offering a workplace culture that supports both personal and professional development. Known for their commitment to innovation and patient satisfaction, they continuously strive to enhance... Show More

Job Requirements

High school diploma or GED
Must be able to work 12-hour shifts in consecutive and or non-consecutive days
For full-time, must be able to work three 12-hour shifts a week with at least four shifts a month on a Saturday or Sunday
For part-time, must be able to work two 12-hour shifts per week with at least two shifts a month on a Saturday or Sunday
For per diem, must be able to work four 12-hour shifts per month, ideally working one shift each week
Flexibility to work nights, weekends, and holidays
Must be able to work at a minimum of three other ConvenientMD locations within a one hour travel distance from your primary clinic when needed
Required to travel for training shifts outside of primary clinic within a one hour commute

Job Qualifications

High school diploma or GED
Medical Receptionist certification (preferred)
Previous experience in a medical receptionist role or similar customer service position (preferred)
Familiarity with medical terminology and basic knowledge of insurance processes (preferred)
Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation (preferred)
Experience working with insurance billing and coding information (preferred)
Proactive and confident communicator
Detail-oriented with excellent organizational skills
Compassionate and patient focused
Technically savvy
Effective communicator and cross collaborator
Excellent team player
Driven and self-motivated
Strong analytical and problem-solving skills
Trustworthy with ability to maintain confidentiality and handle patient information according to HIPAA regulations

Job Duties

Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone
Welcome and greet patients to the clinic with a friendly and professional demeanor
Register patients efficiently, ensuring completion of all required forms with accurate information
Handle insurance and billing inquiries, providing clear and concise information to patients
Aid ill or distraught patients as necessary and with available resources
Collect payments, insurance co-pays, and prescription charges following clinic financial policies
Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments
Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment
Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules
Assist in scheduling specialist referrals as needed for patient follow-up
Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team
Answer and direct phone calls in a professional and timely manner
Keep the reception area organized and tidy, creating a welcoming environment for patients
Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs
Become familiar with scope of services provided at CMD and costs affiliated with all services
Navigate and utilize various software systems for reservation scheduling and electronic medical records

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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