Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $29.00
Benefits
Paid Time Off
8 Paid holidays
medical plan options
Health spending account or health saving account participation
Dental Insurance
Vision Insurance
Life and AD&D insurance
Short-Term Disability coverage
long-term disability coverage
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits such as pet insurance, legal insurance, LTC insurance
Job Description
ProHealth Physicians is a respected community-based medical group committed to providing exceptional healthcare services to patients in and around Hamden, CT. As part of the broader Optum family of businesses, ProHealth Physicians benefits from a strong network of medical resources and a shared commitment to improving health outcomes. With a focus on teamwork and patient-centered care, ProHealth Physicians strives to deliver high-quality medical services through a collaborative environment where every staff member's contribution is valued and impactful. The organization is known for fostering an inclusive culture that prioritizes caring, connecting, and growing together, ensuring both patients and employees thrive within... Show More
Job Requirements
- High school diploma or GED or higher
- 1 plus years of medical or healthcare receptionist experience
- 1 plus years of customer service experience
Job Qualifications
- High school diploma or GED or higher
- 1 plus years of medical or healthcare receptionist experience
- 1 plus years of customer service experience
- Strong verbal communication skills
- Experience working with an electronic health record (EPIC preferred)
- Knowledge of medical terminology
- Knowledge of ICD-10 and CPT coding
Job Duties
- Schedule and triage appointment requests for urgency according to approved protocols
- Answer incoming and make outgoing calls regarding appointment requests and follow up
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR ensuring necessary documents and lab results are available before patient visits
- Close payment batches at the end of each shift and balance batches according to cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to ensure smooth office operation and excellent service
- Perform other duties as assigned
- Maintain regular, reliable, and predictable attendance
Job Location
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