Job Overview
Employment Type
Full-time
Benefits
Great compensation
comprehensive benefits
Career development and advancement opportunities
Work-life balance
Health Insurance
Paid Time Off
Employee support
Job Description
ChenMed is a family-owned and physician-led healthcare provider that is transforming healthcare for seniors across the United States. With a mission to improve health outcomes and the quality of life for the populations it serves, ChenMed adopts a unique, patient-focused approach to primary care. The company is dedicated to rescuing seniors from inadequate health services by offering personalized, high-touch medical care. As a rapidly expanding organization, ChenMed seeks talented individuals committed to making a real difference in patient lives and contributing to a culture of innovation, kindness, and joy. ChenMed employees enjoy strong compensation, comprehensive benefits, opportunities for career advancement,... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum of 1 year work experience in a medical clinic or similar environment
- Basic knowledge of medical insurance and electronic medical record (EMR) systems
- Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
- Strong verbal and written communication skills
- Positive and professional attitude
- Ability and willingness to travel locally up to 10% of the time
- Spoken and written fluency in English
Job Qualifications
- High school diploma or equivalent
- Graduation from an accredited medical assistant program preferred
- Minimum of 1 year work experience in a medical clinic or similar environment
- Basic knowledge of medical insurance and electronic medical record (EMR) systems
- Proficient in Microsoft Office Suite including Excel, Word, and Outlook
- Strong verbal and written communication skills
- Exceptional customer service skills
- Ability to communicate professionally and courteously with employees and patients
- Detail-oriented with strong listening skills
- Positive and professional attitude
- Ability and willingness to travel locally up to 10% of the time
- Spoken and written fluency in English
Job Duties
- Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conduct lobby checks to ensure organization and cleanliness
- Serve as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilize computer equipment and programs to add new patient information, print out relevant forms, schedule appointments, respond to emails, and generate New Patient packets
- Conduct love calls, mail birthday and greeting cards to patients commemorating special events
- Answer telephones, take detailed and accurate messages, and direct messages appropriately
- Clearly communicate information about ChenMed clinical personnel to patients and others
- Verify patient insurance and collect copays, assist with scheduling follow-up and in-house Specialist referral appointments
- Escort patients to exam rooms and ensure their comfort prior to leaving
- Act as HEDIS champion by providing visibility of HEDIS needs and report on hospitalizations including HITS census and ENS Ping
- Present patients with customer service surveys during check-out and escalate if needed for immediate service recovery
- Participate in daily and weekly huddles to provide patient details
- Regulate and monitor transportation aspects including driver lists, medication and grocery deliveries, driver behavioral challenges, and scheduling Uber/Lyft rides for patients
- Maintain confidentiality of patient information and medical records
- Review patients' personal and appointment information for completeness and accuracy
- Transmit correspondence by mail, email, or fax
- Perform other duties as assigned by management
Job Location
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