Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Benefits
Health benefits effective day 1
Paid Time Off
Holidays
Volunteer time
Jury Duty Pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition Assistance
Scholarships for eligible dependents
parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider operating as a subsidiary of Humana, a leading health and well-being company in the United States. This organization focuses on delivering comprehensive, proactive, and preventive care specifically tailored for seniors, addressing a wide range of healthcare needs including wellness visits, physical examinations, chronic condition management, screenings, and minor injury treatments. Conviva is part of CenterWell Senior Primary Care, known for its innovative, value-based care approach that ensures patients receive optimal care when they need it most, while also helping to manage healthcare costs effectively. The care extends beyond physical health to... Show More
Job Requirements
- 1+ years experience as a receptionist in a highly customer service-oriented environment
- strong organizational, written and verbal communication skills
- ability to remain calm and helpful even when dealing with upset customers
- ability to handle high call volume and multitask while providing an exceptional customer experience
- must be able to work at the Conviva Care clinic located at 7031 Marbach Rd San Antonio, TX 78227
Job Qualifications
- 1+ years experience as a receptionist in a highly customer service-oriented environment
- strong organizational, written and verbal communication skills
- ability to remain calm and helpful even when dealing with upset customers
- ability to handle high call volume and multitask while providing an exceptional customer experience
- must be able to work at the Conviva Care clinic located at 7031 Marbach Rd San Antonio, TX 78227
- two years related experience preferred
- bilingual in English/Spanish with the ability to speak to patients in both languages
- associate degree
- experience with Electronic Medical Records preferably eClinicalWorks
- knowledge of medical terminology
Job Duties
- Receptionist on the phones using Genesis for the whole market
- outreach to potential new patients and collecting patient charges
- ensure quality customer problems are resolved
- initiate coordination of care documents on behalf of patients
- maintains the reception area, appointment scheduling, and verification of insurances
- answer incoming calls and takes and distributes accurate messages
- responds to routine inquiries from internal or external sources
Job Location
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