Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Recognition pay
401(k) retirement plan
Tuition Assistance
Parental leave
Employee charity matching
Job Description
CenterWell Senior Primary Care is a distinguished healthcare provider dedicated to delivering comprehensive, patient-centered care primarily for seniors. As a part of the Humana family, CenterWell embodies a compassionate approach to healthcare, emphasizing preventive measures, chronic condition management, and personalized wellness plans. Their innovative care model integrates multidisciplinary teams consisting of physicians, nurses, behavioral health specialists, and other medical professionals who dedicate significantly more time to each patient to ensure thorough and empathetic healthcare services. This model promotes not only physical health but also addresses emotional and social well-being, enhancing the overall quality of life for their patients. CenterWell stands out as one of the largest providers of senior-focused primary care, in addition to offering extensive services in home healthcare, hospice, and specialty pharmacy, making it a leader in accessible and comprehensive healthcare solutions.
The role of Receptionist at CenterWell Senior Primary Care is pivotal within the healthcare setting, serving as the first point of contact for patients and visitors and facilitating a welcoming, organized, and efficient environment. This position requires the individual to work onsite, collaborating closely with the Center Administrator to manage front desk operations while supporting clinical staff. The receptionist is responsible for greeting patients warmly, managing appointment schedules and patient records, handling incoming communications, and assisting with logistical tasks such as inventory control and courier coordination. This role is essential in ensuring a smooth patient flow and maintaining the high standards of patient care that CenterWell upholds.
This receptionist position is ideal for individuals who thrive in dynamic healthcare environments and possess excellent interpersonal skills, a commitment to confidentiality, and the ability to manage multiple administrative tasks effectively. Candidates will engage in a crucial patient-facing role as part of the Tuberculosis (TB) screening program, reflecting the company’s dedication to health and safety standards. The position offers a full-time schedule of 40 hours per week with a competitive salary range of $38,000 to $45,800 annually, supplemented by a bonus incentive plan. The role provides an excellent opportunity for career growth within a supportive and innovative healthcare organization that values professional development and employee well-being.
At CenterWell, the emphasis extends beyond just delivering healthcare; it’s about creating a community of care where every patient feels valued and understood from their first interaction with the facility. Employees are supported through a variety of benefits designed to enhance health, financial security, and work-life balance. This includes medical, dental, and vision coverage effective on day one, paid time off including holidays and volunteer leave, a 401(k) retirement savings plan with employer match, tuition assistance, scholarship programs for dependents, and extensive parental and caregiver leave. Additionally, employees have access to recognition pay, employee charity matching programs, and network resource groups, fostering an inclusive and engaging workplace culture.
Applicants for the Receptionist position will experience a thorough but efficient interview process utilizing HireVue technology, which allows for flexible scheduling and helps ensure a smooth hiring experience. CenterWell and Humana uphold equal employment opportunities, emphasizing non-discrimination and affirmative action in all hiring and employment practices. This commitment not only promotes diversity and inclusion but also ensures a fair and respectful working environment for all staff members.
Overall, the Receptionist role at CenterWell Senior Primary Care represents a meaningful career pathway for candidates passionate about healthcare excellence and patient advocacy. Their work directly contributes to creating a compassionate and orderly healthcare space where seniors and other patients receive the attention and care they deserve, supported by a team that prioritizes holistic well-being and continuous improvement.
The role of Receptionist at CenterWell Senior Primary Care is pivotal within the healthcare setting, serving as the first point of contact for patients and visitors and facilitating a welcoming, organized, and efficient environment. This position requires the individual to work onsite, collaborating closely with the Center Administrator to manage front desk operations while supporting clinical staff. The receptionist is responsible for greeting patients warmly, managing appointment schedules and patient records, handling incoming communications, and assisting with logistical tasks such as inventory control and courier coordination. This role is essential in ensuring a smooth patient flow and maintaining the high standards of patient care that CenterWell upholds.
This receptionist position is ideal for individuals who thrive in dynamic healthcare environments and possess excellent interpersonal skills, a commitment to confidentiality, and the ability to manage multiple administrative tasks effectively. Candidates will engage in a crucial patient-facing role as part of the Tuberculosis (TB) screening program, reflecting the company’s dedication to health and safety standards. The position offers a full-time schedule of 40 hours per week with a competitive salary range of $38,000 to $45,800 annually, supplemented by a bonus incentive plan. The role provides an excellent opportunity for career growth within a supportive and innovative healthcare organization that values professional development and employee well-being.
At CenterWell, the emphasis extends beyond just delivering healthcare; it’s about creating a community of care where every patient feels valued and understood from their first interaction with the facility. Employees are supported through a variety of benefits designed to enhance health, financial security, and work-life balance. This includes medical, dental, and vision coverage effective on day one, paid time off including holidays and volunteer leave, a 401(k) retirement savings plan with employer match, tuition assistance, scholarship programs for dependents, and extensive parental and caregiver leave. Additionally, employees have access to recognition pay, employee charity matching programs, and network resource groups, fostering an inclusive and engaging workplace culture.
Applicants for the Receptionist position will experience a thorough but efficient interview process utilizing HireVue technology, which allows for flexible scheduling and helps ensure a smooth hiring experience. CenterWell and Humana uphold equal employment opportunities, emphasizing non-discrimination and affirmative action in all hiring and employment practices. This commitment not only promotes diversity and inclusion but also ensures a fair and respectful working environment for all staff members.
Overall, the Receptionist role at CenterWell Senior Primary Care represents a meaningful career pathway for candidates passionate about healthcare excellence and patient advocacy. Their work directly contributes to creating a compassionate and orderly healthcare space where seniors and other patients receive the attention and care they deserve, supported by a team that prioritizes holistic well-being and continuous improvement.
Job Requirements
- 1+ year experience in healthcare customer service or related fields
- Strong verbal and written communication skills
- Ability to maintain confidentiality and handle sensitive patient information
- Proficiency with MS Office and basic computer skills
- Willingness to participate in Tuberculosis (TB) screening upon hire
- Ability to multitask and prioritize in a dynamic healthcare environment
- Patient-facing role requiring empathy and professionalism
Job Qualifications
- 1+ year experience in healthcare customer service or background in retail, hospitality or call centers
- Convey information clearly and maintain a positive tone during calls
- Experience coordinating tasks, resources and schedules to ensure efficient workflow
- Experience using MS Office tools for reporting, data analysis and workflow optimization
- Experience improving patient care and experience
- Experience with EMR systems preferred
Job Duties
- Greet patients and visitors warmly in person and over the phone
- Schedule and confirm patient appointments, manage calendars and collaborate with medical staff
- Maintain accurate and confidential patient records using EMR and CRM systems
- Update patient accounts and collect copays when needed
- Handle incoming calls, respond to inquiries, and provide general information and empathy
- Keep the reception area clean, stocked and organized
- Help with supply orders, inventory management and courier coordination
Job Criteria
Experience
No experience required
Job Location
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