Medical Receptionist

Fort Myers, FL, USA|

Job Overview

Benefits

Paid Time Off

Paid holidays

Health Insurance

Company pension

Bonuses

Job Description

We are a well-established healthcare provider specializing in adult medical care, committed to delivering compassionate and high-quality patient services. Our organization has built a reputation for stability and excellence in the healthcare industry, offering a supportive work environment and opportunities for professional growth. We pride ourselves on fostering a team-oriented culture where respect, dedication, and dependability are highly valued traits among our staff. Our commitment extends beyond patient care to ensuring our employees enjoy outstanding compensation packages, including generous paid time off, nine paid holidays, excellent health benefits, a company-paid pension, multiple bonuses, and more.

We are currently seeking a dependable, dedicated, and respectful Medical Receptionist to join our patient care team. The Medical Receptionist will serve as the initial point of contact for visitors and patients in our adult medical department, playing an essential role in maintaining smooth communication between patients and the medical staff. This role requires outstanding interpersonal skills to effectively greet visitors, ascertain their needs, answer their queries, and direct them appropriately. Additionally, the Medical Receptionist will be responsible for managing telephone calls, scheduling appointments, and performing duties related to patient registration and information management.

As a Medical Receptionist in our team, you will embody professionalism and a calm demeanor, ensuring all interactions with patients and visitors are conducted maturely, sensitively, and respectfully. Familiarity with medical office protocols and electronic health record systems, particularly Medical Manager, is critical to performing registration tasks, updating insurance information, and entering procedure details accurately. Your role will also demand attention to detail in managing appointment schedules, including recording no-shows and referring walk-in patients with urgent symptoms to medical triage promptly.

This full-time position offers outstanding benefits, reflecting our commitment to employee welfare, including competitive salary remuneration, comprehensive health coverage, and a supportive workplace environment. We encourage bilingual applicants, especially those fluent in English and Spanish, as this skill enhances communication effectiveness within our diverse patient population.

By joining our team, you will contribute directly to improving patient experiences and supporting medical staff operations in a vibrant healthcare setting. This position is ideal for individuals who enjoy working in a dynamic, multi-disciplinary, and culturally diverse environment where every day brings new challenges and opportunities for growth. If you are someone who excels at multitasking, possesses excellent organizational skills, values professionalism, and thrives on providing exceptional customer service, this role offers a rewarding career path within a respected healthcare organization.

Job Requirements

High school diploma, GED or equivalent training and experience
Prior medical receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills

Job Qualifications

High school diploma, GED or equivalent training and experience
Prior medical receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills
Good organizational skills
Ability to manage multiple tasks simultaneously
Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
Computer literate, with good typing skills, 35 WPM
Working knowledge of medical records and electronic health record system

Job Duties

Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations
Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc
Answers telephone calls using proper protocol
Reschedules patients' appointments, notifies patients of any changes in appointments
Properly records "No Shows" and updates scheduler system information
Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints
Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
Performs additional duties, such as translation, as may be required
Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
May be asked to function in this capacity as staffing needs dictate
Verification of and authorization by insurance
Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently
Other duties as required